Systems Support Analyst

WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry.

If you are looking for a growing career - come be part of WEX today! Great Place To Work-Certified.

General Description

The Information Systems Engineer provides technical support, certification testing, data quality assurance, analysis, trouble-shooting and issue resolution support with regard to file transfer, specification compliance and mapping with external accepting merchants and processing networks. This role is ultimately responsible for the integrity of incoming 3rd party authorization and transaction data.

Job Duties + Responsibilities:

Production Support + Issue Resolution:

Program support, creating and maintaining files, reformat jobs, and merchant site loads

Support production sales files; respond to file issues as required

Requires on call support for Priority 1 requests

Review authorization logs and understand auth messages - live or past date.

Trouble shoot and assist with authorization issues with merchants and any third parties involved.

Run queries to validate inquiries from various parties.

Be able to analyze and assist with data file questions.

Specification Adoption Projects:

Interface with external accepting merchants, network processors, point of sale vendors and software providers, and their testers

Key participant on cross-functional teams implementing authorization specification and point of sale upgrades

Implementation of new functionality for transaction processing & message completion

Participate in the creation of system requirements for authorization projects

Develop and facilitate test plans.

Perform testing analysis, identify action items; recommend solutions.

Recommend specification changes as a result of project, industry trends.

Secure testing and update environments as required for projects.

Prepare and maintain project documentation related to system requirements, test plans and results.

Identify enhancement and change requirements to simulated test environment.

Business Support:

Point of sale terminal and network certifications

Create and deliver scope definition as needed.

Create test scenarios, facilitate testing, perform analysis, report results

Create and deliver quality assurance turnover documentation to initiate implementation.

Consult with card program partners, accepting merchants and third parties regarding settlement, tax, site load and sales file specifications

Establish product code tables; perform mapping and maintenance as required.

Technical set up of new network and merchant relationships.

Service changes performed as needed for networks, reporting and merchants


Minimum Required Qualifications for Consideration:

Ability to read, interpret, and drive compliance with the WEX 8583 Card Payment Authorization specification (multiple versions)

Ability to read, interpret, and drive compliance with the WEX Proprietary Sales Transaction file specification (multiple versions)

Demonstrated experience with the creation, facilitation and monitoring of test plans

Ability to create and execute queries using Access, Oracle, and SQL.

bility to manage projects.

Requires analytical and technical software capabilities

Excellent time management, organizational, prioritization, and follow through skills - the ability to manage multiple tasks in a fast-paced environment

Solution oriented

ust successfully pass a background investigation

Preferred Qualifications:

1 - 3 years quality control and/or audit experience

Complex problem-solving skills

Proven ability to learn new technologies, concepts and methodologies.

Clear and professional technical writing; effective verbal and interpersonal communication skills

At WEX, we reward innovation, hard work and excellence.

Benefits include:

• 401(k) Plan

• Adoption Assistance

• Bonus Plan

• Dental Insurance

• Dependent Life Insurance

• Employee Assistance Program

• Employee Referral Award Program

• Expedition - WEX's Sabbatical Program

• Extended Parental Leave

• Flexible Spending Accounts (Medical and Dependent)

• Health Insurance

• Life Insurance/AD&D

• On Site Fitness Facility in South Portland location

• Pet Insurance

• Paid Time Off(PTO)

• Short- and Long-Term Disability Programs

• Tuition Reimbursement

• Vision

Equal Opportunity Employer/Vets/Disability


Meet Some of WEX's Employees

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