Participant Services Specialist, Work From Home

3+ months agoRemote

The Participant Services Specialist is responsible to answer all participant questions in regard to administered benefits with accuracy and high quality customer service.

Essential Duties:

  • Must adhere to security policies
  • Responsible for assisting participants by answering questions, solving problems, and educating
  • Receives incoming customer calls, responds to customer email and chat inquiries in a timely manner and assists customers that visit our facility
  • Handles all inquiries professionally and with accuracy
  • Promotes a favorable image of WEX through positive interactions with customers
  • Researches all inquiries utilizing resources available
  • Understands and applies confidentiality guidelines
  • Meets monthly customer service statistical goals and quality standards within 90 days of the representative's hire date
    • 95% average quality scores
    • 82% schedule adherence
  • Participates in initial and continuous departmental training
  • Has advanced knowledge of all products WEX Health offers within 1 year of the representative's hire date
  • Understands and follows regulations that pertain to those plans
  • Processes incoming requests in a timely manner following customer service standards while staying within the turnaround time
  • Ability to learn, develop and excel in a virtual environment
  • Comfortable learning and using digital tools and systems
  • Self-motivated
  • Ability to work independently
  • Follows attendance and punctuality standards
  • Demonstrates the WEX Core Values daily
  • Must adhere to security statements.
General Duties:
  • All other duties as assigned
Position Requirements:
  • Availability to high speed internet
  • Must have a private work space
Equal Opportunity Employer/Vets/Disability

Salary Pay Range: $15.00-$18.00

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the \"About Us\" section.

Job ID: wex-R2456