Participant Services Specialist, Work From Home

3+ months agoRemote

The Participant Services Specialist is responsible to answer all participant questions in regard to administered benefits with accuracy and high quality customer service.

Essential Duties:

  • Must adhere to security policies
  • Responsible for assisting participants by answering questions, solving problems, and educating
  • Receives incoming customer calls, responds to customer email and chat inquiries in a timely manner and assists customers that visit our facility
  • Handles all inquiries professionally and with accuracy
  • Promotes a favorable image of WEX through positive interactions with customers
  • Researches all inquiries utilizing resources available
  • Understands and applies confidentiality guidelines
  • Meets monthly customer service statistical goals and quality standards within 90 days of the representative's hire date
    • 95% average quality scores
    • 82% schedule adherence
  • Participates in initial and continuous departmental training
  • Has advanced knowledge of all products WEX Health offers within 1 year of the representative's hire date
  • Understands and follows regulations that pertain to those plans
  • Processes incoming requests in a timely manner following customer service standards while staying within the turnaround time
  • Ability to learn, develop and excel in a virtual environment
  • Comfortable learning and using digital tools and systems
  • Self-motivated
  • Ability to work independently
  • Follows attendance and punctuality standards
  • Demonstrates the WEX Core Values daily
  • Must adhere to security statements.
General Duties:
  • All other duties as assigned
Position Requirements:
  • Availability to high speed internet
  • Must have a private work space
Equal Opportunity Employer/Vets/Disability

This job may be performed remotely within the United States, except that it is not eligible to be performed in Colorado.