Operations Technician

WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry.

If you are looking for a growing career – come be part of WEX today!

Essential Duties and Responsibilities:

  • Monitors Authorization, Online and Web Services applications; triages and escalates issues to Team Leader as appropriate; is able to swing Authorization to the Disaster Recovery site and when required
  • Monitors infrastructure components (e.g., networks, servers, storage, databases) to ensure availability; triages and escalates issues to Team Leader as appropriate
  • Monitors and executes batch schedules to ensure compliance with customer SLAs; triages and escalates issues to Team Leader as appropriate
  • Opens, monitors, updates, and escalates incident tickets; documents all pertinent information in the ticket; ensures root cause of issues are captured wherever possible
  • Performs all duties within the IT System Management framework (processes, standards, tools)
  • Maintains awareness of upcoming changes, maintenance, etc. and will provide company level communications around events planned and unplanned
  • Other assigned duties as required

Minimum Required Qualifications:

  • AD/BS/BA (Engineering or Computer Science a plus) with 2 years Network or Data Center Operations experience
  • knowledge in IT System Management processes & tools; ITIL Certification a plus
  • knowledge of Network & Data Center Operations tools including, but not limited to, Scheduling, Monitoring, Scripting, Ticketing

problem isolation, analysis and resolution skills.

  • Working knowledge of ITIL process and supporting procedures a plus
  • Excellent Communication Skills
  • Excellent Organizational Skills
  • Able to work with people in other countries and time zones (flexibility in work hours)
  • Understands implications of work and makes recommendations for solutions

Preferred Qualifications:

  • Experience with BMC Control^M scheduler.
  • Experience with FTP, SFTP, and TLS processes.
  • Knowledge of Microsoft Windows Server and Linux systems.
  • Knowledge of database technologies, SAN storage, and networks.
  • Strong interpersonal and communications skills; acting as a vendor liaison, and working closely with engineering and management.
  • Ability to solve problems quickly in order to get systems back online for customers; ability to perform root cause analysis and develop solutions to prevent problems from recurring.

At WEX, we reward innovation, hard work and excellence.

Benefits include:

  • 401(k) Plan
  • Adoption Assistance
  • Bonus Plan
  • Dental Insurance
  • Dependent Life Insurance
  • Employee Assistance Program
  • Employee Referral Award Program
  • Expedition - WEX's Sabbatical Program
  • Extended Parental Leave
  • Flexible Spending Accounts (Medical and Dependent)
  • Health Insurance
  • Life Insurance/AD&D
  • On Site Fitness Facility in South Portland location
  • Pet Insurance
  • Paid Time Off(PTO)
  • Short- and Long-Term Disability Programs
  • Tuition Reimbursement
  • Vision

Equal Opportunity Employer/Vets/Disability


Meet Some of WEX's Employees

Julia C.

Sr. Recruiter

As a senior recruiter supporting the IT and Sales Departments, Julia spends her days sourcing candidates, reaching out to great potentials, and coordinating with her fellow recruiters to attend off-site events.

Leela M.

Software Engineer

As a member of the Core Processing Team, Leela works alongside fellow engineers to ensure that the back-end systems supporting all of WEX’s credit card transactions are functionally optimized.

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