Customer Service Support 1-Bilingual Hourly-

3+ months agoLong Branch, TX

Preferred Qualifications:

• 1-2 years of experience in payment processing or call center environment.

• Ability to prioritize work and multi-task without error.

• Ability to work independently and collaboratively, share information, and effectively communicate with team members and management.

• Demonstrate analytical and problem-solving abilities while possessing a mindset of accuracy and attention to detail.

• Ability to prioritize work and multi-task without errors, perform self-checks and peer quality checks.

• Ability to perform detailed research, resolve issues, close them out and follow up.

• Basic familiarity with computers and computer software.

• Ability to navigate multiple data entry systems and other relevant applications, including the ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.

• Must demonstrate an enthusiastic approach to customer service.

• Ability to probe, assess customer needs, and appropriately resolve issues.

• Problem-solving skills and ability to handle standard customer issues.

• Ability to adapt to a regularly changing environment and flexibility with scheduling.

• Must demonstrate reliable and dependable behavior such as the ability to follow a scheduled shift with little to no attendance issues.

• Highschool Diploma or GED

Equal Opportunity Employer/Vets/Disability

Job ID: wex-R3462