COBRA - Account Manager

The COBRA Account Manager will play a key role in the WEX Health COBRA startup by assisting with the development of processes and procedures to include client and participant satisfaction/communication, education and maintaining compliant plans.

Duties and Responsibilities:

  • Oversees day-to-day COBRA administration for assigned client groups
  • Builds and maintains positive working relationships with clients
  • Addresses internal and external requests in a timely manner
  • Meets or exceeds all outlined quality standards
  • Provides necessary reporting for client groups
  • Proactively identifies potential issues and provides resolution when needed
  • Assists in creating and documenting COBRA customer service processes, tools and workflows
  • Assists in creating new hire training material, as well as training of additional staff for this new initiative
  • Provides ongoing training for the COBRA team
  • Assists with consumer calls as needed
  • Serves as back up assistance for other COBRA department needs when necessary
  • Manages additional projects as assigned
  • Previous experience with COBRA Services preferred
  • Previous experience with startup of a new initiative preferred
  • Customer service training or quality experience required
  • Ability to work in a team environment as well as independently
  • Experience working with various software applications on a day to day basis (Office, Outlook, Web)
  • Ability to manage multiple projects
  • Excellent written, oral, and interpersonal communications skills
  • Ability to work in a fast-paced professional environment
  • Detail oriented with excellent analytical, and investigative skills
  • Understanding of HIPAA and Privacy Regulations
  • Ability to understand the WEX Health product family and Healthcare Industry

Equal Opportunity Employer/Vets/Disability

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