Business Systems Analyst- Salesforce
WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions.
We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry.
If you are looking for a growing career - come be part of WEX today! Great Place To Work-Certified.
WEX is looking for an experienced and talented Business Systems Analyst to help design and implement simplified, automated solutions to meet complex business challenges which support our global payment solutions business. You will be responsible for both strategy and execution in enabling our CRM (Salesforce) platform for the next stage of WEX's growth. You will work with stakeholders and our business partners to understand goals and requirements, define complete solutions and work with engineering and implementation partners to deliver scalable, innovative solutions.
Essential Duties and Responsibilities:
Partner with business stakeholders to define, design and implement automated solutions within the Salesforce.com ecosystem of clouds and apps.
Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps.
Responsible for eliciting, understanding and defining both the functional (and non-functional requirements as required) that are necessary to deliver new and/or enhanced business capacities on Salesforce and/or related platforms
Partner in the design & configuration of WEX's global Salesforce instance leveraging core Salesforce technologies such as lightning components, workflow rules, sharing rules, custom fields, validation rules.
Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting.
Stay current with the development and release of Salesforce's capability roadmap and how best to new features to solve WEX business challenges.
Work with the development team to implement new user functionality and with Sales to implement point-and-click functionality.
Provide support to Salesforce users across WEX
Create new reporting capabilities and respond to ad hoc reporting requests as needed.
Minimum Required Qualifications for Consideration
3+ years' experience with an enterprise-scale Salesforce.com instance.
Bachelor's degree in Computer Science, a related field, or equivalent experience.
Working knowledge of core Salesforce capabilities and ability to translate business needs into technical solutions.
Analytical and problem solving skills with strong interpersonal, written and verbal communication, and a desire to work in highly complex information technology systems.
Ability to work in a fast paced, rapidly changing environment managing multiple priorities.
Successfully pass a background investigation.
Salesforce.com Administrator, Architect, or Developer certification(s) preferred
Experience with Salesforce Lightning Experience/Architecture desired
Ability to interact with executive level stakeholders, manage expectations, provide regular updates on the progress of key initiatives
At WEX, we reward innovation, hard work and excellence.
• 401(k) Plan
• Adoption Assistance
• Bonus Plan
• Dental Insurance
• Dependent Life Insurance
• Employee Assistance Program
• Employee Referral Award Program
• Expedition - WEX's Sabbatical Program
• Extended Parental Leave
• Flexible Spending Accounts (Medical and Dependent)
• Health Insurance
• Life Insurance/AD&D
• On Site Fitness Facility in South Portland location
• Pet Insurance
• Paid Time Off(PTO)
• Short- and Long-Term Disability Programs
• Tuition Reimbursement
Equal Opportunity Employer/Vets/Disability
Meet Some of WEX's Employees
As a member of the Core Processing Team, Leela works alongside fellow engineers to ensure that the back-end systems supporting all of WEX’s credit card transactions are functionally optimized.
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