Account Manager

Account Manager

The WEX Health Account Manager is responsible for building strong relationships with strategic Employer Groups. An Account Manager needs to be proactive in responding to Employer Group concerns related to changing regulations, product updates and potential service concerns.

Responsibilities include

  • Account Management for employer groups
  • Resource for Employer's FSA, HRA, HSA and Transit account questions
  • Respond to phone calls and email inquiries within SLA's
  • Handle Employer Group Escalations
  • Provide necessary Reporting for Employer Group
  • Deliver exceptional customer service
  • Subject Matter Expert on Employer Group (1 Points)
  • Familiarity with Employer Group's Plan designs
  • Familiarity with Employer Groups File Schedules
  • Resource for Benefit Services team for Group questions
  • Provide training to Benefit Services team on Employer Group
  • Work with internal teams to ensure Employer Group loyalty
  • Communicate with internal teams about changes in Employer Group plans
  • Ensure a smooth renewal process and enrollment period
  • Provide feedback to other teams on Employer Group concerns
  • Handle Employer and Consumer Services Phone and Email requests
  • Assist Employer and Consumer services teams with calls and emails
  • Work to meet Partner SLA's
  • Ensure privacy according to HIPAA, HITECH, Red Flag Rules and other regulations
  • Other duties as assigned
  • Experience with OnBase, WEX Health Cloud and benefit plans (Health Savings Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, Dependent Care Accounts and Transit accounts)
  • Demonstrated excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent analytical skills
  • Excellent organizational skills

Equal Opportunity Employer/Vets/Disability

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