Senior Director, Territory General Manager (Mountain West)
ABOUT THE ROLE
As the GM in Mountain West territory, you are a key part of the regional leadership team, and work closely with the CWeO to both optimize your territory and shape the future of the region.
The Mountain West Territory consists of: Colorado, Utah, Arizona, and Nevada.
You will spend 70% of your time delivering the performance of your territory, and 30% designing new strategies to optimize member experience and reduce churn; these strategies will be tested in the U.S., Canada & Israel (USCI) and if successful, rolled out globally.
You are responsible for the P/L and end-to-end member experience in a territory and will oversee qualitative and quantitative performance on a day to day basis.
You will collaborate closely with the Real Estate and Physical Product leaders to expand the territory and deliver new locations on-time and on-brand.
Serve as a key ambassador for the WeWork brand with civic leaders, the press, and local partners.
Work in collaboration with regional sales and marketing leaders to achieve objectives.
Lead the Community Management teams in your markets.
Create a robust pipeline of community leaders ready to expand the region and deliver a superior member experience.
Operate all locations according to standards and on-brand.
Create a collaborative and connected environment among members.
Put a focus on churn mitigation with strategies to increase retention.
Live the mission and values of WeWork at all times; model the leadership behaviors you expect to see in your territory and in the region.
DUTIES & RESPONSIBILITIES
Manage and optimize the P/L and pro-forma (member growth, occupancy, revenue and margins); continually look for creative solutions to enhance the P/L.
Actively partner with the Real Estate Team in the selection of future market opportunities; co-approve all new locations within the territory.
Oversee the programming and layouts of all new locations in concert with the Physical Product team, taking into account market demand dynamics and historical data.
Day to day management of the Directors of Community in the territory, along with Operations including Facilities, Security, Cleaning and IT management supporting the portfolio.
As the "client" of the Sales and Marketing teams, work collaboratively to ensure that Sales & Marketing strategies support the objectives of the portfolio.
Partner with the Physical Product team and Public Affairs teams to navigate local government challenges and challenges related to new building launches.
Partner with Member Experience team to pilot and execute initiatives and develop partnerships that increase member happiness and reduce churn.
Re-imagine partnerships, events, and initiatives through with a fresh and innovative approach.
Work with Head of Ops to set territory goals and optimize KPI dashboards to monitor performance.
Manage and support Community team to achieve goals and develop team members personally and professionally through thoughtful career and succession planning.
Be the ultimate judge of upholding brand standards in the territory.
EXPERIENCE & REQUIREMENTS
Minimum 15+ years' experience in hospitality, retail, multi-site real estate operations or closely related experience with strong operational focus.
Entrepreneurial experience is a plus.
P/L experience required.
Experience managing large organizations
Experience managing sales and building high visibility brands a plus.
Experience in real estate, facilities management or retail a plus.
Passion and understanding for entrepreneurial communities.
Thrive in a fast paced environment while maintaining attention to detail.
Strong communication, organization and project management skills.
Assertive and have a strong drive to develop those around you, while being an inspirational leader.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Experience in planning strategic growth.
Entrepreneurial experience or experience in hyper growth organizations are a huge plus
BA/BS or equivalent in Business, Marketing, Hospitality or other related degree.
CRITICAL COMPETENCIES FOR SUCCESS
You do what you love!
Credibility is earned at WeWork through execution and getting things done
You are able to get into the details and deliver results with high expectations on timeliness and quality
Ready to get hands-on with all aspects of your territory
Pragmatism and outcomes orientation are valued and lead to wins
Exceptional organizational and multitasking skills
You thrive in a fast-paced environment
You have the flexibility to think outside the box
We don't do everything the traditional way, and are always looking to innovate and push the envelope
You have the ability to foresee and identify the needs of the team
You take an innovator and creator's approach to any issues that may arise
There is no room for "I" at WeWork; every role and individual is in the organization to serve We
Builds trust across the organization by being a good listener and inclusively soliciting input
You are open to new and innovative solutions
You must present well and communicate clearly and effectively to upper management and internal departments
You're willing to adjust course when appropriate new ideas or objections are raised
You love working with people!
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