About the role
The Security Manager is the senior representative on the Global Security Team (GST) in the Pacific Northwest region, and holds responsibilities across the entire spectrum of safety and security management. The Security Manager is an integral part of the global security team and is charged with the holistic security and risk management of multiple WeWork markets and locations. This position reports to the Director of Security, West based in Los Angeles.
The Security Manager is responsible for holistic security management in their region, to include physical security, crisis management, and technological and operational security design and implementation. The Security Manager interacts with senior WeWork executives as well as community teams in numerous WeWork spaces across the region. WeWork locations and members are our core clients, and one of the largest priority for this role is enabling new building openings and ensuring the security of established locations. The Security Manager also supports travel security, and facilitates meetings with local and federal law enforcement.
The Security Manager will maintain a regular travel schedule in the territory to help support local building teams and to weave safety and security into the wider WeWork culture. The Security Manager will enable GST to carry out its core mission statement, which is to secure and safeguard the WeWork member community's passion to succeed while doing what they love. Security is 24/7 - this role will require work out-of-hours and on weekends on occasion.
Advise the Community Managers (CM), General Manager (GM), Director of Operations (DoO) and City Leads (CL) on safety and security needs
Support new building openings by providing risk assessments, reviewing design drawings, and ensuring physical security concepts and support are enabled for the site
Facilitate the completion of new building-opening checklists and follow-on maintenance schedules
Manage all service requests for site repairs, maintenance, and projects including:
Maintaining service records
Troubleshooting security problems and assessing the need for external service
Managing vendors and schedule service dates
Managing expectations and ensuring timely completion of projects
Conduct routine risk/threat assessments and provide the same to the GST
Conduct incident response and investigations to the WeWork standard; ensure both regular compliance and quick support during emergencies
Manage the regional security ZenDesk (helpdesk) ticketing system
Assist in the execution of security upgrade projects
Provide regional safety and security training based on GST requirements and Security Manager initiative
Enforce budgetary compliance as it relates to service at each location
5+ years of experience managing security operations in a corporate environment
Solid understanding of all low voltage technology (CCTV, alarms, access control).
Experience designing security for new buildings or facilities, to include placement of access control systems, cameras, and VMS systems, conducting risk assessments, and standing up security officers
Understanding of basic networking concepts (IP addresses, MAC addresses).
Demonstrated experience managing large scale projects with multiple deadlines and stakeholders
Experience operating in matrixed environments with global reach
Experience with helpdesk applications and service management software
Highly proficient in all Microsoft applications; ability to learn and use new platforms
BA/BS degree or equivalent practical experience.
Experience with S2 Access Control System
Experience using Zendesk ticket management system
Life safety training
The successful applicant will:
Be a self-starter - WeWork's GST is a dynamic team securing a creative and dynamic culture
Be a valued GST member and team player
Be innovative and creative by nature
Be a confident public speaker, with the ability to influence senior executives and stakeholders
Demonstrate a high-level of attention to detail
Be able to multitask across multiple platforms, departments, time zones, and cultures
Be able to liaise with external safety and security organizations in a professional manner
Maintain the highest professional standards within the WeWork message and concept
Security is 24/7 - this role will require work out-of-hours and on weekends on occasion.
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