Program Manager, People Operations

About the role:

The WeWork People Program Management team strives to create and deliver consistent service and support across people process, operations, and program management. The person in this role must be able to effectively engage and influence employees, managers, and leaders at all levels. They will partner with People team leaders to create, implement, and own strategic people initiatives

This position will be on our GC People team as both a strategic partner and hands-on team focused on gathering business requirements, process optimization, and implementing people processes as we launch or enhance some of the most complex operations for the region.


  • Partner with People team leaders to create, implement, and own strategic people initiatives

  • Lead and manage large scale, company-wide HR projects through planning, development, launch, stabilization and close

  • Identify improvement opportunities across end-to-end processes, and lead transformation and improvement initiatives

  • Manage and escalate project risks and issues as appropriate, and establish success metrics for projects and ensure performance is tracked and measured

  • Measure the outcomes and outputs of projects and process improvement endeavors and leverage quantitative results to inform direction of the business

  • Manage cadenced and periodic updates to process documentation such as point of contacts, process steps, workflows, and system access

  • Identify and evaluate pain points including root cause analysis and impact assessments

  • Develop business cases to substantiate the implementation of solutions that accommodate company scaleable growth

  • Work effectively and partner with different stakeholder groups to implement improved processes and pursue strategic objectives


  • Bachelor's degree in business administration, Human Resources or related field is required; MBA preferred

  • Minimum 5 years experience in consulting, project management in an HR capacity -- solid understanding for all of the disciplines within HR

  • HR Project Management and Six Sigma certification and/or relative project management/process improvement experience

  • Experience with project management tools and techniques such as developing a project plan, dependency identification, status reporting, and issue resolution

  • Knowledge of MS Excel data analysis/manipulation, including pivot tables, V-lookups, and chart creation

  • Experience in HR project management, working on projects that impacted the employee lifecycle

  • Experience in management or HR systems implementation process design; Experience with Workday preferred

  • Experience working through ambiguity and uncertainty

  • Experience working with cross-functional teams

  • Project management and process improvement experience

  • Experience working on concurrent priority projects

  • Experience working across various levels of the organization

  • Experience in Microsoft Visio and Excel

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