Localization Production Manager

About the Role:


WeWork is looking for an experienced Localization Production Manager to lead & grow the l10n project management operations & group at WeWork. This person has a track record of managing successful l10n production programs and cross functional partnerships with product, engineering, & localization vendors, as well as a track record of managing successful teams. The Production Manager will possess strong communication and strategic operational skills & will work with a variety of global WeWork stakeholders. The Production Manager will play a key role in architecting the future of Localization at WeWork.


About the Team:


The Globalization team at WeWork is responsible for producing high quality localized content in over 28 languages for 400K (and rapidly growing) WeWork members worldwide; this includes the localization of a variety of WeWork applications, websites, and member facing communications.


Responsibilities:



  • You will directly manage a team of Localization Project Managers

  • You will apply advanced G11n subject matter knowledge to make strategic recommendations for the growth of this team

  • Measure improvements and impact of changes to process / products to audit impact and perform necessary course corrections where needed to meet global business objectives

  • Partner with other teams to source, allocate, and coordinate resources to further drive scalable product localization at WeWork

  • Own creation of & change management processes for all localization production processes, tools, services, & corresponding roadmaps & documentation

  • Serve as a localization quality subject matter expert & build & evangelize best practices around l10n support at WeWork

  • Be accountable for tools acquired / built that assist all product teams in their I18n & L10n efforts

  • Collaborate on the vision of supporting our users globally in their desired language throughout all of our member facing applications

  • Help team members grow as G11n professionals through teaching and mentoring


Requirements:



  • 8+ years of experience in business strategy, product development, finance, and / or advanced analytics and managing a cross-functional team & program

  • Minimum of 5 years directly in G11n / I18n / L10n project or program management

  • Experience leading & effectively managing complex operations that are highly reliable & scalable

  • Extensive experience delivering software & online products to global markets

  • Experience working with industry standard software & concepts including TMS (translation management systems), CAT (Computer-Aided Translation) tools, TMs (translation memories), glossaries, and common localization file formats

  • Ability to think strategically & execute methodically

  • Ability to work in a fast-paced & rapidly changing environment

  • Excellent communication (verbal and written) and collaboration skills that will enable you to earn trust at all levels

  • Proven experience of managing products, budgets, and justifying resource needs to senior leaders and finance partners

  • Advanced degree in business, marketing, engineering, or a related field


Bonus:



  • Experience working in the tech industry a plus

  • Technical experience and product development experience a plus

  • Experience using tools to capture user stories, test cases, sign-offs, etc. JIRA is preferred

  • Fluency in 2+ languages


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