Head of Operations, West

Department: Operations
Position: Head of Operations
Reporting to: General Manager

Region Overview
 
The Western region for WeWork in the U.S. is among the most dynamically growing in the company’s increasingly global platform. The region is headquartered out of San Francisco, and encompasses the Pacific Northwest, the Bay Area, Metro LA, San Diego, Phoenix, Denver, Salt Lake City, Las Vegas, and other key Western cities. The region currently has 30 buildings open, and this footprint will more than double in the next 18 months of dynamic growth. The leadership team for the region is now being formed, and the Head of Business Operations will play a key role in defining how one of the world’s most important regions is organized for optimal execution. This role, in essence, is the “COO” for the region, and the right-hand to the GM in running the day-to-day operations of the region with an eye towards delivering on a fantastic member experience. 
 
Goals & Objectives:
  • Work closely with the GM to optimize the operational efficiency and P&L for the region
  • Strategically lead multiple operational departments including Security, Hospitality Services and Facilities within the Western region
  • Drive the success of all operational support for Community Management teams
  • Directly manage the Regional Directors of Facilities across the Western region
  • Implement and measure clear KPIs for each sub-department
  • Structure effective training program that enables team members to onboard quickly and successfully
  • Accountable for department budgets
 
Duties & Responsibilities:

Process Management and Business Insights
  • Manage key processes to optimize the region’s business, including goal setting and review, and cross-functional meetings designed to optimize member experience
  • Leverage analytics to identify & recommend opportunities to reduce OPEX and improve business efficiency
  • On an ongoing basis audit key business processes and recommend improvements
  • Play a “program management” role in the region to ensure that the highest priority projects are successfully executed 
 
Security Management

  • Oversee Western region security policy and procedure as determined by the Global Head of Security
  • Work collaboratively with IT and Global Security to develop a Business Continuity Plan
  • Ensure all fire, health and life safety regulations are being followed across the region
Facilities Management
  • Responsible for driving team’s achievement of Facilities SLAs
  • Analyze recurring facilities issues in region and work on solutions to mitigate
  • Continually explore and implement process improvement measures
  • Manage legal & compliance issues relative to building operations to ensure WeWork is operating within compliance of all local applicable laws
  • Oversee janitorial strategy based on local regulations and requirements
Hospitality Services
 
  • Collaborate with the General Manager to explore and implement food and beverage programs regionally that are consistent with WeWork’s message and level of quality
Qualifications:

• Minimum of 10 years of experience in hospitality, food and beverage, property management or other relative field
• Strong understanding of building mechanical systems
• Experience opening new business units, including restaurants, hotels, commercial properties, etc.
• Deep understanding of building financials in order to continually optimize vendor and team performance
• Experience managing teams located in multiple markets and countries
• A true leader. One who can inspire others to take action and be their best
• Strong written and verbal communication
• Experience presenting to executive level stakeholders to receive the necessary resources for success
• Knowledge in IT infrastructure a plus
• Multiple languages a plus
• Proficient in all Microsoft Office applications

About WeWork

WeWork is the platform for creators, providing more than tens of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

The WeWork team believes deeply in the power of “we” and in the movement we’re a part of. We challenge convention and achieve amazing things through dedication and collaboration. There is a contagious energy in our spaces as we work together toward accomplishing our goals.

Our hunger for building great spaces; empowering startups, freelancers, and small businesses; and connecting interesting people is far from being satisfied. We’re just getting started, and our journey gets increasingly exciting as more team members join the movement!

Below are the values that guide who we are and everything that we do. 

Inspired

We do what we love and are connected to something greater than ourselves.


Entrepreneurial

We are creators, leaders and self-starters. We try new things, we challenge convention, and we’re not afraid to fail.


Authentic

We are genuine to our brand, mission and values. We’re not perfect and we don’t pretend to be. We are, though, always honest and as transparent as we can be. 

Tenacious

We never settle. We get sh*t done and we get it done well. We’re persistent and knock down walls—literally if we have to.


Grateful

We are grateful for each other, our members, and to be part of this movement. We don’t take success for granted. We’re happy to be alive.

Together

We are in this together. This is a team effort. We always look out for one another. We value empathy; we know we’re all human, and know we can’t do any of this alone.

 

 

Back to top