Growth Partnerships Operations Associate

About the Team

The mission of the WeWork Growth Partnerships Program is to generate quality sales opportunities through partnerships and referrals. As a top of the funnel business development function, the program interacts with four main channel partners: commercial real estate brokers, affiliate partners, WeWork members, and WeWork employees. The global team is growing rapidly to develop strong, high-quality, trusting partnerships. Along the way, the program works cross-functionally with key stakeholders including, but not limited to, the global sales org, marketing, enterprise, finance & accounting, Community, legal, technology, and business intelligence. Come join our quickly expanding team and help grow the WeWork Community!

About the Role

The Growth Partnerships Program is looking for full-time assistance to support the growing operational demands of the business. This individual will serve as a regional payments and systems specialist dually focused on front-end client service support for all Channel Partners eg. Brokers, Members, Employees, and Affiliates, as well as back-end platform & systems optimization and expansion. The Associate is responsible for the timely execution, tracking, reporting, and communication of all payments to the individual Channel Partners.

Primary responsibilities will include (though will not be limited to):

External communication

  • Manage communication to external Channel Partners at each stage of the referral payment cycle.

  • Promote sustainable relationships of trust through open and interactive communication.

  • Handle client questions and complaints while also acting as an intermediary between the client, internal business lines and senior management with the end goal of providing quality solutions or alternatives in a timely manner.

Coordinating referral fee payments

  • Working across multiple lines of business to ensure all payments are executed in a timely and accurate manner. When problems arise, the ability to troubleshoot and execute contingencies.

  • Collecting relevant client information for internal teams and stakeholders eg. Sales, Finance, and Procurement disseminating as necessary.

  • Tracking all assigned project deliverables. Responsible for regular status update reporting to senior management Ability to mitigating minor issues while escalating critical concerns as necessary.

Systems optimization

  • Ability to identify downstream system issues with a strategic mindset to ensure a resolution that aligns with long term system scalability.

  • Ability to challenge current processes, conduct ad hoc analysis to Identify gaps, and communicate proposed solutions to senior management.

Minimum Qualifications

  • Bachelor's degree

Required Skills

  • Fluent in Spanish and English; Portuguese preferred, but not required

  • Creative thinking and flexibility -- an ability to multi-task and handle pressure in a fast-paced environment

  • High level of personal credibility, customer relationship, networking and interpersonal skills

  • Demonstrated ability to prioritize and manage critical situations

  • Proactive and reliable; driven to achieve team goals

  • Demonstrate a hustle attitude with a persistent approach

  • Ability to track a multitude of simultaneous projects

  • Matured sense of tact and conflict resolution

  • Excellent interpersonal and communication skills

  • Ability to work collaboratively cross lines of business, work independently, and take initiative when appropriate

  • Proficiency with SalesForce, Microsoft Office, primarily Excel, Visio

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