Custom Solutions Manager

ABOUT US

The We Company's mission is to elevate the world's consciousness. Our global platform reimagines and positively impacts how we work, live and grow through three distinct business lines: WeWork's mission is to create a world where people work to make a life, not just a living; WeLive's mission is to build a world where no one feels alone; WeGrow's mission is to unleash every human's superpowers. Through design, technology, and hospitality we are creating a community that helps people live life with purpose and have a meaningful impact in the world. The We Company began in 2019 with more than 400,000 members. In less than ten years, we've built a global network of 400 locations across 100 cities and nearly 30 countries, and we're just getting started.

About Enterprise at WeWork:

WeWork has evolved from providing flexible workspaces for individual members to providing a full suite of design, construction, and operations solutions to a wide range of members including Enterprise companies.

About the Role:

The Client Solutions team is responsible for solving complex problems for our Enterprise customers - setting up projects for success by ensuring what we sell is what we can deliver. Client Solutions is the bridge between our Sales organization and our Product organization and is at the front-line of technical customer interactions throughout the sales process.

The ideal candidate will be a seasoned AEC professional versed in industry best practices, yet also looking to improve on the inefficiencies that plague the AEC industry. In addition, candidates must love interfacing with customers and must understand the art of technical selling: driving urgency, consultative sales, and ultimately closing business.

Responsibilities:

  • Be a key client-facing member of the Client Solutions Team, working closely with the Sales team and the Product team.

  • Be able to quickly gather requirements from potential customers and turn those requirements into high level design concepts with high level budget insight.

  • Set up projects for success by liaising with the Product teams to ensure constructability, schedule and budget alignment.

  • Be forward thinking - work with our GC and Subcontractor partners to price potential projects well before the develop of complete Construction drawing sets.

  • Provide strong leadership, mentorship, vision and direction.

  • Work hand-in-hand with our Sales team to support the development of the Enterprise strategy and grow Enterprise membership of Fortune 1000 companies, while continuing to support the WeWork brand and community.

  • Ensure operational excellence in the day-to-day management of the business including forecasting, pipeline development, training, hiring, performance management and team collaboration.

  • Develop and implement best practices to maximize pipeline creation, conversion rates, forecasting accuracy, and cross-functional collaboration.

  • Work with various internal teams to drive Enterprise member satisfaction to ensure opportunities for additional business growth.

  • Assist and close complex, multi-million dollar transactions, including the ability to cross-negotiate with our customers and our contractor-partners.

  • Serve as leadership sponsor to large Enterprise accounts and help drive key executive relationships.

  • Offer strong thought leadership within the global sales team, product team, and marketing team.

  • Understand target companies' business needs, develop proposals and accurately articulate WeWork's value proposition at the executive level.

  • Maintain a high level of knowledge of the WeWork offerings while staying current in understanding the competitive landscape and industry trends.

Qualifications:

  • Bachelor's degree or higher in engineering, architecture, construction management (or relevant/equivalent experience)

  • 5+ years of AEC experience, including corporate interiors, high-end retail, hospitality, or similar projects, as well as substantial collaboration with design and project management teams

  • Minimum 5 years managing client relationships including participation in client meetings throughout the design and construction process

  • Full knowledge of creating and maintaining progressive budgeting and scheduling

  • Understanding of project budgeting and scheduling and the ability to communicate and work closely with clients and external consultants/contractors during the selling phase to ensure we can deliver what we sell

  • Experience with all stages of development including due diligence, design, bidding, contract management, and closeout

  • Self-directed with a high level of initiative and a "can do" attitude, but open to feedback and a strong desire to learn

  • Excellent time management skills and experience managing multiple projects simultaneously

  • Excellent oral, written and graphic communication skills

  • Excellent decision-making skills and a highly resourceful problem solver

  • Demonstrated ability to continuously increase effectiveness of team, recognizing opportunities for creating new systems, structures, and processes

  • Proven track record working in a high-growth, fast pace environment

  • Strong executive presence - experience and comfort level working with C-level and executives

  • Fluent in English and the local language


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