Community Services Lead

Community Service Lead - Southeast

Department: Operations/ Community

Position: Community Service Lead - SE

Reporting to: Community Manager/ Community Service Manager

Goals & Objectives

  • Strategically lead multiple CSA teams.

  • Drive the success of all cleaning support for Community teams

  • Lead, train, inspire and mentor CSA team members.

  • Implement and measure new cleaning methods and processes.

  • Structure effective cleaning training programs that enable team members to be successful

  • Accountable for the cleanliness of the building(s)

Duties & Responsibilities


  • Oversee assigned building(s).

  • Work collaboratively with CSA's, CM's, CSM and the rest of the community team members

  • Capable of performing ALL CSA job duties on both shifts (SEE CSA-JD).

  • Responsible for filling in CSA role, when needed or asked

  • Complete daily checklist and send them out to CM and CSM

  • Work side by side with each CSA in assigned buildings at least once a week to help optimize their time

  • Accountable for inventory and ensuring we have the correct levels of supplies at all times

  • Participate in the Interview process for CSA candidates

  • Capable of training and working with CSA's on both shifts (Required)

  • Able to multitask and problem solve

  • Help create and complete daily group projects

  • Conduct monthly walkthrough with FM, FL or CSM

  • Responsible for inspecting CSA work assignments daily

  • Be able to communicate with team members and members

  • Ensure building/buildings meet 90% score on the walkthrough

  • Ensure all cleaning equipment is being maintained and in good working condition

  • Ensure all cleaning carts are organized and standardized after each shift

  • Adhere to all processes and procedures and ensure all team members are doing the same

  • Focus on standardization throughout each building

  • Perform other job functions when needed, that are not listed

  • Ensure MIMO's are complete on time

  • Uphold standard of exemplary quality of work and exceptional work performance


  • Responsible for reporting any issues to the CM, FM or FL


  • Minimum 2 years of experience in hospitality, hotel or similar field

  • Experience in leading teams of 3 or more people

  • Strong understanding of team building

  • An inspirational leader who loves to help others take action to be their best

  • Good written and verbal communication

  • Basic computer Microsoft Office applications

  • Be flexible to work AM, PM or a split shift

  • Positive mindset

  • Hardworking, MUST be hands-on

  • Willing to learn and loves to train

  • Ability to lift up to 40lbs

  • Able to give and receive feedback

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