Community Services Lead

Community Service Lead - Southeast Department: Operations/ Community Position: Community Service Lead - SE Reporting to: Community Manager/ Community Service Manager Goals & Objectives Strategically lead multiple CSA teams. Drive the success of all cleaning support for Community teams Lead, train, inspire and mentor CSA team members. Implement and measure new cleaning methods and processes. Structure effective cleaning training programs that enable team members to be successful Accountable for the cleanliness of the building(s) Duties & Responsibilities Leadership Oversee assigned building(s). Work collaboratively with CSA's, CM's, CSM and the rest of the community team members Capable of performing ALL CSA job duties on both shifts (SEE CSA-JD). Responsible for filling in CSA role, when needed or asked Complete daily checklist and send them out to CM and CSM Work side by side with each CSA in assigned buildings at least once a week to help optimize their time Accountable for inventory and ensuring we have the correct levels of supplies at all times Participate in the Interview process for CSA candidates Capable of training and working with CSA's on both shifts (Required) Able to multitask and problem solve Help create and complete daily group projects Conduct monthly walkthrough with FM, FL or CSM Responsible for inspecting CSA work assignments daily Be able to communicate with team members and members Ensure building/buildings meet 90% score on the walkthrough Ensure all cleaning equipment is being maintained and in good working condition Ensure all cleaning carts are organized and standardized after each shift Adhere to all processes and procedures and ensure all team members are doing the same Focus on standardization throughout each building Perform other job functions when needed, that are not listed Ensure MIMO's are complete on time Uphold standard of exemplary quality of work and exceptional work performance Facilities Responsible for reporting any issues to the CM, FM or FL Qualifications: Minimum 2 years of experience in hospitality, hotel or similar field Experience in leading teams of 3 or more people Strong understanding of team building An inspirational leader who loves to help others take action to be their best Good written and verbal communication Basic computer Microsoft Office applications Be flexible to work AM, PM or a split shift Positive mindset Hardworking, MUST be hands-on Willing to learn and loves to train Ability to lift up to 40lbs Able to give and receive feedback ​


Back to top