Community Manager

About the Role

WeWork is looking for a talented and passionate Community Manager. This is a full time position and will report directly to the Expansion Lead. Our team adds a personal touch to each of our buildings and we’re committed to empowering our members in every way. We keep our buildings full of amazing small businesses and entrepreneurs by making inspiring first impressions with everyone we meet. We’re the heart and soul of the WeWork experience.

Goals and Objectives

Lead the Community Management team to achieve the following:

  • Create a collaborative environment amongst our members through events and personal
  • introductions
  • Maintain 100% occupancy. Achieve sales target goals, and manage churn
  • Ensure that building is fully operational and processes are running smoothly
  • Drive growth and promotion of WeWork-provided service offerings
  • Effectively manage a team to ensure a healthy and growing community
  • Maintaining company standards and expectation
  • Duties and Responsibilities

Manage a team of 2+ to reach sales goals and execute on their objectives as an individual and a team

  • Manage all building operations and communicate with market support to ensure highest level of member
  • satisfaction
  • Develop community initiatives designed to create connections between members, including member
  • introductions, overseeing events, electronic and print communications, and building walkthroughs
  • Analyze cleaning tickets to improve building and zone performance
  • Set priorities using ticket data and clearly communicate them with Community Service Leads and Associates
  • Effectively manage Community Services Leads to ensure a healthy community
  • Produce comprehensive quality control reports that allow all stakeholders to improve the member experience
  • Maintain 90 point or above monthly rating based on operational cleaning standard rating system
  • Produce comprehensive quality control reports that allow all stakeholders to improve the member experience
  • Maintain all base building documents to ensure the data is updated
  • Solve member related issues to ensure a cohesive community and manage member expectations
  • Take responsibility for sales and community dynamic
  • Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating/sales related events
  • Conduct tours to work towards/maintain 100% building occupancy
  • Work with your team to prepare daily, weekly and monthly reports that outline community and sales progress
  • Encourage professional development within your team and make recommendations to promote current employees
  • Perform weekly 1 on 1s to track CM team performance
  • Engage in the larger city community by attending events and networking with local start-ups and organizations
  • Building expenses management
  • Responsibility and owner of Building and Team
  • Owner of the building and captain of the team
  • Ensure building and member safety as it relates to fire and emergency plans
  • Oversee and keep team up to date with process changes
  • Managing and maintaining relationships with vendors and landlords
  • Oversee building team including performance management reviews

Experience and Requirements

  • College graduate with a four year degree
  • Customer service and/or sales experience required
  • Business operations and/or project management required
  • Must have strong verbal and written communication skills
  • Cold outreach experience a plus
  • Understanding and experience managing a team of 2+ people
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion and understanding for entrepreneurial communities
  • Passion and understanding for WeWork mission and values

Language Requirements

  • Both English and Mandarin are required
The community team is on the front lines and deals with all our members, both foreign and local. We need candidates who are both fluent in Chinese and understand the culture of our members.

Critical Competencies for Success

  • Do’er:
    • You do what you love!
    • Credibility is earned at WeWork through execution and getting things done. 
    • You are able to get into the details and deliver results under highest expectations on time and quality.
    • Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
    • Pragmatism and outcomes orientation are valued and lead to wins.
    • Exceptional organizational and multitasking skills.
    • You thrive in a fast-paced environment.
  • Solution-centric:
    • You have the flexibility to think outside the box.
    • We don't do everything the traditional way, and are always looking to innovate and push the envelope. 
    • You have the ability to foresee and identify needs of the team.
    • You take an innovator and creator’s approach to any issues that may arise.
  • Collaborator:
    • There is no room for “I” at WeWork. Every role and individual is in the organization to serve We.
    • Builds trust across the organization by being a good listener and inclusively soliciting input. 
    • You are open to new and innovative solutions.
    • You must present well and communicate clearly and effectively to upper management and internal departments.
    • You’re willing to adjust course when appropriate new ideas or objections are raised.
    • You love working with people!

 About WeWork

WeWork is the platform for creators, providing more than 50,000 members around the world with space, community and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

The WeWork team believes deeply in the power of “we” and in the movement we’re a part of. We challenge convention and achieve amazing things through dedication and collaboration. There is a contagious energy in our spaces as we work together toward accomplishing our goals.

Our hunger for building great spaces; empowering startups, freelancers, and small businesses; and connecting interesting people is far from being satisfied. We’re just getting started, and our journey gets increasingly exciting as more team members join the movement!

Below are the values that guide who we are and everything that we do. 


We do what we love and are connected to something greater than ourselves.


We are creators, leaders and self-starters. We try new things, we challenge convention, and we’re not afraid to fail.


We are genuine to our brand, mission and values. We’re not perfect and we don’t pretend to be. We are, though, always honest and as transparent as we can be. 


We never settle. We get sh*t done and we get it done well. We’re persistent and knock down walls—literally if we have to.


We are grateful for each other, our members, and to be part of this movement. We don’t take success for granted. We’re happy to be alive.


We are in this together. This is a team effort. We always look out for one another. We value empathy; we know we’re all human, and know we can’t do any of this alone.

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