Community Associate - Beijing

  • About the Role

    A Community Associate is the primary point of contact for the community and acts as the "face" of WeWork.

    Goals and Objectives

    • Illustrate WeWork's core values and strive to achieve our mission
    • Support the Community Management team to achieve the following:
      • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
      • Ensure that your building is fully operational and processes are running smoothly
      • Drive growth and promotion of WeWork-provided service offerings
      • Take direction from the Community Lead and Community Director to support the Community Team as necessary

    Duties and Responsibilities

    Greeting /Point of Contact

    • Be the first and last point of contact for your building
    • Cover the front desk during business hours
    • Greet and check-in member guests
    • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
    • Manage WeMember check-ins and check-outs
    • Prepare and distribute promotional materials to guests/potential members
    • Answer "walk-up" member and guest questions or refer inquirer to additional resources

    Membership Management

    • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
    • Be active on the WeWork member network
    • Solve member-related issues to ensure a cohesive community

    Events and Community Management

    • Make posters for events
    • Assist with set-up and breakdown of events, including ordering food and beverages
    • Prepare newsletter

    Building Operations and Management

    • Assist with move-ins and move-outs; prepare and distribute member welcome packets
    • Assist with building operations and maintenance to ensure highest level of member experience
      • Fielding and assigning requests submitted through Zendesk
      • Manage keycard activations and bike room access requests where applicable
      • Ensuring the building is clean and well kept
      • Ordering consumables
      • Submit building receipts to the Community Lead or Community Directorfor expense reports
    • Mail and Package responsibilities as needed
    • Identify issues for escalation to the Community Lead and Community Director in order to document accordingly

    Experience and Requirements

    • College graduate with a four year degree preferred, but not required
    • Customer service and/or sales experience a plus
    • Must have strong verbal and written communication skills
    • Exceptional organizational and multitasking skills
    • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
    • Passion for entrepreneurial communities
    • Passion and understanding for WeWork's mission and values
    • Proficient in basic computer skills
    • Fluent in both English and Chinese

Meet Some of WeWork's Employees

Amanda T.

Senior Community Manager

Amanda oversees four WeWork locations in New York City. It's her job to ensure the Community Managers in those buildings are fully supported, creating building strategies, and innovating on member experience.

Reese F.

Copywriter, Design and Development Team

Reese is responsible for creating WeWork’s design and development focused copy—ensuring that it not only has a clear voice, but also communicates messages effectively.

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