Community Associate
About the Role
A Community Associate is the primary point of contact for the community and acts as the "face" of WeWork.
Goals and Objectives
- Illustrate WeWork's core values and strive to achieve our mission
- Support the Community Management team to achieve the following:
- Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
- Ensure that your building is fully operational and processes are running smoothly
- Drive growth and promotion of WeWork-provided service offerings
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
Greeting /Point of Contact
- Be the first and last point of contact for your building
- Cover the front desk during business hours
- Greet and check-in member guests
- Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
- Manage We Member check-ins and check-outs
- Prepare and distribute promotional materials to guests/potential members
- Answer "walk-up" member and guest questions or refer inquirer to additional resources
- Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
- Be active on the WeWork member network
- Solve member-related issues to ensure a cohesive community
- Make posters for events
- Assist with set-up and breakdown of events, including ordering food and beverages
- Prepare newsletter
- Assist with move-ins and move-outs; prepare and distribute member welcome packets
- Assist with building operations and maintenance to ensure highest level of member experience
- Fielding and assigning requests submitted through Zendesk
- Manage keycard activations and bike room access requests where applicable
- Ensuring the building is clean and well kept
- Ordering consumables
- Submit building receipts to the Community Lead and the Community Manager for expense reports
- Mail and Package responsibilities as needed
- Identify issues for escalation to the Community Lead and the Community Manager and document accordingly
- College graduate with a four year degree preferred, but not required
- Customer service and/or sales experience a plus
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion for entrepreneurial communities
- Passion and understanding for WeWork's mission and values
- Proficient in basic computer skills