Community Management Intern

EOE Statement

World Education Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, World Education Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Category

Marketing

Description

WES is looking for a social media savvy intern to manage our online community across platforms. This is a very public, fast paced community outreach role in which you will engage with WES clients offering updates and solutions to their social media queries.

This is a paid 6-month internship, located in our Austin office, available immediately.

Duties included but not limited to:

  • Monitoring our social media platforms and engaging with WES clients who reach out to us with questions and comments.
  • Providing customer service solutions that fit the context of these platforms.
  • Resolving issues and questions from the community while escalating appropriately to other departments as needed.

Position Requirements

The Ideal Candidate will:

  • Have experience in customer service in a previous capacity and an interest in applying that background to the WES community.
  • Apply critical thinking skills to assess each situation and know when a social media query should be escalated and not responded to directly.
  • Be level-headed!

Requirements:

  • Strong written communication skills (perfect grammar is a must!)
  • An understanding of how to maneuver across Facebook, Twitter, YouTube, emails and blogs.

Full-Time/Part-Time

Full-Time and/or Part-Time

Locations

Position

Community Management Intern

Exempt/Non-Exempt

Non-Exempt

Location

WES Austin


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