WM Trust Administrator 1 - Special Needs Trust

Job Description

Let’s talk about building a rewarding career

It starts with you. Our goal is to attract, develop, retain and motivate the most talented people – those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 locations, more than 12,500 ATMs, online (wellsfargo.com), and mobile devices. Wells Fargo has more than 265,000 team members in 36 countries across our approximately 90 businesses. Wells Fargo & Company was ranked No. 30 on Fortune’s 2015 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Wealth and Investment Management (WIM) is one of the company’s four main divisions. WIM businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, insurance and both individual and institutional retirement.

With over $462 billion in client assets, including $70 billion deposits and $40 billion in loans, Wells Fargo’s Wealth Management (WM) division is one of the nation’s leading providers of financial services to affluent and high-net-worth clients. Investment & Fiduciary Services (IFS) is within WM and works with our clients to build, manage, preserve and transition their wealth. As one of the nation’s strongest financial institutions, we bring together a team of experienced professionals to gain insight into each client’s unique situation so that we may deliver specialized wealth solutions that best meet their needs and goals. Within IFS, we have 6 regional Trust Centers that support clients and field offices by providing trust administration, investment management, and fiduciary services.

The SPECIAL NEEDS TRUST ADMINISTRATOR 1 administers Special Needs Trusts individually and as part of a team for the benefit of beneficiaries with varying degrees of disability and/or incapacity. Works with field trust partners, attorneys, case workers, and other professionals to ensure that Special Needs Trusts are administered in conformity with trust provisions, bank policies, Social Security regulations, Medicaid regulations, and other legal requirements. Works with families of disabled individuals and field trust officers to determine needs of beneficiaries and appropriate distributions from trusts. Administers trusts in a manner that prevents disqualification of beneficiaries from SSI/Medicaid and other means tested government benefit programs. Works with a variety of professionals, including attorneys, tax professionals, social workers, case managers, and health care professionals to develop and offer solutions to problems facing disabled individuals and their families. Identifies risk issues on Special Needs Trust accounts, and works to resolve such issues. Other duties may include: setting up, administering, terminating and distributing accounts of all types. Performs fiduciary duties as an officer of the bank. May identify customer needs and offer solutions. May have direct customer contact.

Required Qualifications

  • 1+ year of experience in one or a combination of the following industries: financial, trust, or legal or one of the following degrees or certifications: BA or higher in Trust & Wealth Management, JD, Certified Financial Planner or Certified Trust Fiduciary Advisor

Desired Qualifications

  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Solid problem solving and decision making skills
  • Ability to interact with all levels of an organization
  • Ability to work effectively in a team environment
  • Good PC skills with the aptitude to learn new systems quickly
  • Knowledge and understanding of estate, trust, or fiduciary administration

Other Desired Qualifications

  • Knowledge and experience in working with Special Needs Trusts preferred
  • Knowledge of Medicaid/Medicare and Social Security benefit programs preferred
  • Experience interacting or communicating with trust beneficiaries, and/or with families of disabled individuals preferred


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


Meet Some of Wells Fargo's Employees

Veiongo U.

Business Online Banking Specialist Representative

Veiongo secures Wells Fargo’s online business banking transactions and customer subscriptions and manages customer-care issues, including password sign-ins, account verifications, and document authorizations.

Steve E.

Head Of Innovation

Steve is more than a typical senior finance executive. He’s the catalyst for transformative change at Wells Fargo, accelerating the delivery of customer-friendly products to new heights.

Back to top