WM Tpb Client Srv Spclst Lic 1

Job Description

Let's talk about building a rewarding career

It starts with you. Our goal is to attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 locations, more than 12,500 ATMs, online (wellsfargo.com), and mobile devices. Wells Fargo has more than 265,000 team members in 36 countries across our approximately 90 businesses. Wells Fargo & Company was ranked No. 30 on Fortune's 2015 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Wealth and Investment Management (WIM) is one of the company's four main divisions. WIM businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, insurance and both individual and institutional retirement.

Wells Fargo Wealth Management is an industry leader in providing unique financial services to high net worth clients including comprehensive wealth planning/advice, investment management, brokerage, private banking, retirement, fiduciary and insurance. Wealth Management Services provides operational support and services to Wealth Management Advisors and clients balancing efficiency and effectiveness, and leveraging capabilities and capacity of the greater Wells Fargo.

This is an exciting opportunity to be a part of The Private Bank (TPB) Servicing Team! The Private Bank is a by invitation only exclusive segment of our high net worth clientele. The Private Bank Servicing Team partners with the Relationship Team to offer a seamless, beyond exceptional service experience to this special client segment.

Overview of Job:

The WM TPB Client Service Specialist Licensed 1 position is responsible for supporting internal and external clients by providing moderately complex to complex support services in account management, operations, documentation, client service and technical support. Assists with relationship management for both banking and brokerage clients, and executes and confirms moderately complex securities transactions initiated by clients.

Duties include:

Acting as primary liaison between clients and Wells Fargo Bank and/or Wells Fargo Advisors; answering questions and solving problems involving all bank departments; making outbound client calls with or without relationship managers; ensuring proper servicing and maintenance of accounts; adhering to compliance, and ensuring clear, concise documentation while achieving the highest level of quality service. May participate in special projects as needed. This position requires securities licensing.

Salt Lake City Call Center hours require flexibility to work in a 24/7 environment. Candidates need to be flexible to work any schedule. Tentative start date for this position is Monday, November 27th 2017.

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Required Qualifications

  • 3+ years of client service experience, business experience, or a combination of both
  • Successfully completed FINRA Series 7 and 63 or 7 and 66 exams to qualify for immediate registration (or FINRA recognized equivalents)

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Effective organizational, multi tasking, and prioritizing skills
  • Outstanding problem solving skills
  • Intermediate Microsoft Office skills
  • Ability to work in a fast-paced deadline driven environment
  • Brokerage industry experience
  • Call center experience
  • Retail banking experience

Job Expectations

  • Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. In addition state registration, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance.

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

0073062 WEALTH INV MGMT/WIM PSI


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