ABOUT WELLS FARGO
We are a 160-year-old diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance. We are the fourth largest Bank in the US. The company has $1.5 trillion in assets. We reach our customers through more than 9,000 stores and more than 12,000 ATMs and the Internet (wellsfargo.com). We are headquartered in San Francisco with more than 270,000 team members in more than 35 countries across our 80+ businesses.
About Wells Fargo (EGS) India Solutions
We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargo's Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo (EGS) India Solutions . Currently we are 12000+ strong team members with 3 locations ( Chennai ,Bangalore and Hyderabad) in India and 1 center in Manila.
5+ years of experience with scripting languages Python/PERL/Shell.
L2/L3 Production Support experience with any Call center technologies, Genesys Framework, IVR/Cisco components.
Support Implement/patching/periodic upgrades of the Genesys Infrastructure as required.
Participate in RCA, Production Issues, reviews with cross multiple functional areas and/or multiple technical platforms.
Exhibit proficiency in the Troubleshooting/installation and configuration of Genesys/IVR/Cisco systems.
Timely identifies tracks, manages and, resolves technical issues and risks. Escalates and resolves issues via proper communication channels.
Generally can work independently with periodic reviews with management
Communicates openly and effectively with IT associates, senior managements and business users.
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components.
Experience in troubleshooting routing issues in production on call.
Flexibility to work in a 16/7 environment, including weekends and holidays.
Must Have :
3+ years of Routing Development/support Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
3+ years of experience with Configuration management tools.
3+ years of Linux experience
2+ years of Splunk experience
Windows Admin Skills.
Experience on Build automation tools such as uDeploy, Jenkins to support CI / CD approach
Genesys certification in Routing
Knowledge and understanding of Appdynamics/ Empirix/Sentinel
Exposure to F5 or any Load balancer.
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