Technology Manager 4

    • Bangalore, India

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description
About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .

Department Overview

Chief Technology Office (CTO) is created with a vision is to empower through continuous transformation in alignment with overall Wells Fargo Technology transformation. Enterprise Services and Portfolio Management is the group part of CTO focused on various aspects of technology transformation.

About the Role

As part of Wells Fargo Technology team, this is a management position responsible for managing a team of highly skilled technologists towards run the bank (Platform Management) efforts for applications in Enterprise Services and Portfolio Management part of CTO at WFT EGS. For Run the Bank areas, this role will manage Support and platform management related activities. The incumbent will also be a technical expert playing run the bank responsibility for a functional / product area. Establishes and recommends changes to policies which affect work units directly and indirectly managed and may affect other areas of the company.


  • Technology Delivery:

Manage production support and maintenance activities of applications and multiple vendor products in multiple support frameworks (12X7, 12X5 etc) at WFEGS for Enterprise Services and Portfolio Management (ESPM). Responsible to work closely with stakeholders to ensure issues are addressed per agreed service timelines. Resolve environment availability issues and work with stakeholder teams for resolution and communication. Act as a Subject Matter Expert in recommending newer technology practices and upgrading systems as required by market and organization frameworks. Engage with technology teams to deliver production releases and proof of concepts. Plan for business continuity, under various disruption scenarios.

  • Strategic Technology Management:
Be a trusted strategic partner for WFT teams. Plan and manage skill portfolio of staff in view of future needs facilitate ideas and projects in accordance with agreed priorities

  • Talent/People Management:
Meet talent needs for the group including flexible and full time for technology delivery, responsible for creating opportunities for team members growth. Provide timely feedback and manage overall performance of the team members and ensure to build and sustain high performance work culture. Accountable for the overall engagement of the work group and manage attrition.

Essential Qualifications
  • 16 years of education, B.Tech/BE, 12 years of experience in Production/Platform Support role.
  • Experience in ITIL frameworks, Monitoring Tools HP -OVO and others, Knowledge on Splunk and experience in Automation.

Market Skills and Certifications
ITIL, Monitoring Tools HP -OVO and others, Knowledge on Splunk and experience in Automation.

Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Wells Fargo is a diversified community-based financial services company with a vision to satisfy customer’s financial needs and help them succeed financially.

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