Systems Support Engineer 5

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.
Well Fargo Home Lending Business Services ranks as the #1 retail mortgage lender and #1 mortgage servicer, with distribution across 750+ stores, 7,500+ home mortgage consultants and 50,000+ team members. This organization provides technology services to the Wells Fargo Home Lending line of business for application design, development, support and innovation. Within the Home Lending Technology organization, Lending Business Services (LBS) provides solutions designed, developed and implemented on the Lending Grid platform.
Lending Grid is an enterprise distributed middleware platform providing mission critical business services, workflow, rules, integration, ETL, security and various other capabilities utilizing cutting edge technologies.
Our team is looking to identify several talented Systems Support Engineers to provide technical leadership, oversight, standardization, documentation and optimization for an enterprise scale mission critical distributed middleware system consisting of Web, Application, Database and messaging layer tiers.
This senior engineer will provide technical solutions for services operating within the Wells Fargo Lending Grid platform. In this role, you will also be responsible for developing innovative processes and capabilities that will ensure the platform remains resilient and efficient, provide technical support for services operating within the production environment and collaborate with developers and support entities on future enhancements and the development of new services.
Other responsibilities include but are not limited to analyzing and resolving complex issues in a distributed JAVA/J2EE based middleware platform, often working in close collaboration with fellow team members and peer development and support teams. Additionally; as a highly technical resource on the Platform Management team, the selected candidate will also be tasked with evaluating and recommending enhancements/changes to existing processes.
These positions can be located at either of our Wells Fargo locations to include: 2600 S. Price Rd, Chandler AZ, 2222 W. Rose Garden, Phoenix, 1305 W. 23rd Street, Tempe AZ and & 800 S. Jordan Creek Parkway, West Des Moines, IA. These positions are NOT ELIGIBLE for relocation assistance. Prospective candidates should reside in and/or around the target work location or be able to commute to this site for work.

Required Qualifications

  • 2+ years of Linux experience
  • 3+ years of WebSphere experience
  • 5+ years of Tomcat development or implementation experience
  • 2+ years of scripting and automation experience
  • 5+ years of experience designing and managing Splunk Dashboards, reports, lookup tables, and summary indexes, including Splunk SPL
  • 6+ years of systems support analysis experience

Desired Qualifications
  • 1+ year of Java experience
  • 2+ years of digital certificate management experience
  • 2+ years of JIRA experience
  • 4+ years of UNIX experience
  • 4+ years of Web Services experience
  • 2 + years of Confluence WikiD experience
  • Knowledge and understanding of AppDynamics
  • Experience with Pivotal Cloud Foundry Administrator
  • Experience supporting an enterprise-level environment
  • Ability to interact effectively at varying levels of the business and technical organizations; including management
  • Excellent verbal, written, and interpersonal communication skills
  • Strong team or technical leadership experience

Other Desired Qualifications
  • 5+ years of AppDynamics experience
  • 5 years of Tomcat JVM performance management, memory management experience
  • 2+ years of Bash shell scripting experience
  • 2 + years of experience with Postman/Jmeter/SOAP UI to test xml.
  • 2 years of Experience in Web application installations, upgrades, and deployment experience (tomcat/java)
  • 2 years of Experience in Application logging best practices, data security.
  • 2 years of Experience working with different application teams and other stakeholders to define optimum application monitoring processes.

Job Expectations
  • Ability to work on call as assigned

Street Address
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
AZ-Tempe: 1305 W 23rd St - Tempe, AZ
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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