Systems Support Analyst - Middleware

  • Provides support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services;
  • Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems;
  • Evaluates service level agreement criteria and identifies gaps in current technology process;
  • Participates in migrations from development to production, upgrades, installations and/or configurations;
  • May write queries to extract data and validates data loads;
  • Completes project sizing;
  • Updates/writes documentation and procedures and assists with related training;
  • Troubleshoots network, hardware and software issues using general guidelines, templates or direction from others;
  • Participates in writing test scripts;
  • Maintains change or issue logs;
  • Analyzes performance trends and recommends process improvements;
  • Understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems;
  • Participates in testing and updating the business continuation plan

Market Skills and Certifications

  • Bachelor degree in Computer Science or Information Technology
  • 5+ years ofMiddleware Engineeringexperience in building, configuring and administrating a middleware platform
  • Strong knowledgein one or more of the following: Internet Information server, Tomcat, Apache, JBoss, WebLogic, WebSphere and MQ
  • Experience with scripting languages such as Python and shell scripting
  • Experience with packaging and automating the middleware install and setup
  • Ability to troubleshoot issues related to middleware and web infrastructure
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to take initiative and work independently with minimal supervision in a structured environment

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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