Systems Support Analyst 4

    • Hyderabad, India

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description
About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .

Wholesale, Wealth & Investment Management Technology

Wholesale, Wealth & Investment Management and Innovation Technology (WWIT) enables the Wholesale and Wealth & Investment Management (WIM) businesses and partners with stakeholders across the company on enabling business transformation through disruptive innovation technologies such as artificial intelligence/machine learning, quantum computing and block chain.
Wholesale Banking helps small, mid-sized, and large commercial and corporate companies succed financially through businesses that include Commercial Banking, Commercial Real Estate, Corporate and Investment Banking, Investment Portfolio, and Wells Fargo Commercial Capital.
Wealth & Investment Management (WIM) provides a full range of personalized wealth management, investment, and retirement products and services to clients across U.S.-based businesses through WIM's sub-brands, including Abbot Downing, Wells Fargo Advisors, Wells Fargo Asset Management, Wells Fargo Institutional Retirement & Trust, Wells Fargo Investment Institute, and Wells Fargo Private Bank

About the Role

  • We are looking for a production support Engineer having good experience in Salesforce deployment activities, along with this he must have experience in version control systems and build/deployment tools ( GitHub, and Jenkins ).

Job Responsibilities

  • Serve as Build and Deployment engineer for the Salesforce.com production environment.
  • Automate the deployments to salesforce release environments ( Pre-prod, Production ) using AutoRABIT.
  • Provides SME for source control operations ( Check-in/out, Branching, Merging etc )
  • Build & Review the branching strategy and setup CI process to automate the deployments.
  • Provide technical support to peers on CRM Platform.
  • Manage release operations for assigned products and teams
  • Recommend changes to improve established development processes
  • Identify opportunities to fine-tune and optimize applications
  • Enable complex deployment in Salesforce ecosystem
  • Build and Deploy code according to the technical specifications, detailed design, maintainability, coding and efficiency standards
  • Must have strong troubleshooting skills
  • Participate in cross-functional projects & initiatives
  • Design, architect and evolve automation processes used across the development life cycle
  • Provide expertise and knowledge around managed packages and general packaging on Salesforce
  • Validate Post Release Activities /Track release metrics to improve and report success/failures to stakeholders and teams.

Essential Qualifications

  • Min 3-5 years' experience with DevOps.
  • Expertise in setting up CI/CD practice is highly desirable.
  • Excellent Troubleshooting skills with salesforce deployment failures.
  • Must have knowledge in Jenkins, GIT repositories.
  • Salesforce ANT Migration Tool and Metadata API
  • Must have knowledge in o Salesforce Change sets
  • Knowledge on Core Java & ANT is added advantage.
  • Good to have knowledge in o AutoRABIT & Salesforce DX.
  • Strong understanding of IT Service Management - Change/Release Management.
  • Hands on experience in any scripting knowledge.
  • Should have excellent communication skills (to be part of support calls)


Support Hours : 6:30 AM to 3:30 PM or 1:30 PM to 10:30 PM
Shift times are subjected to change based on Manger requirement & Daylight savings and org policies/procedure.

Market Skills and Certifications

Wholesale, Wealth & Investment Management Technology

Wholesale, Wealth & Investment Management and Innovation Technology (WWIT) enables the Wholesale and Wealth & Investment Management (WIM) businesses and partners with stakeholders across the company on enabling business transformation through disruptive innovation technologies such as artificial intelligence/machine learning, quantum computing and block chain.
Wholesale Banking helps small, mid-sized, and large commercial and corporate companies succed financially through businesses that include Commercial Banking, Commercial Real Estate, Corporate and Investment Banking, Investment Portfolio, and Wells Fargo Commercial Capital.
Wealth & Investment Management (WIM) provides a full range of personalized wealth management, investment, and retirement products and services to clients across U.S.-based businesses through WIM's sub-brands, including Abbot Downing, Wells Fargo Advisors, Wells Fargo Asset Management, Wells Fargo Institutional Retirement & Trust, Wells Fargo Investment Institute, and Wells Fargo Private Bank

About the Role

  • We are looking for a production support Engineer having good experience in Salesforce deployment activities, along with this he must have experience in version control systems and build/deployment tools ( GitHub, and Jenkins ).

Job Responsibilities
  • Serve as Build and Deployment engineer for the Salesforce.com production environment.
  • Automate the deployments to salesforce release environments ( Pre-prod, Production ) using AutoRABIT.
  • Provides SME for source control operations ( Check-in/out, Branching, Merging etc )
  • Build & Review the branching strategy and setup CI process to automate the deployments.
  • Provide technical support to peers on CRM Platform.
  • Manage release operations for assigned products and teams
  • Recommend changes to improve established development processes
  • Identify opportunities to fine-tune and optimize applications
  • Enable complex deployment in Salesforce ecosystem
  • Build and Deploy code according to the technical specifications, detailed design, maintainability, coding and efficiency standards
  • Must have strong troubleshooting skills
  • Participate in cross-functional projects & initiatives
  • Design, architect and evolve automation processes used across the development life cycle
  • Provide expertise and knowledge around managed packages and general packaging on Salesforce
  • Validate Post Release Activities /Track release metrics to improve and report success/failures to stakeholders and teams.

Essential Qualifications

  • Min 3-5 years' experience with DevOps.
  • Expertise in setting up CI/CD practice is highly desirable.
  • Excellent Troubleshooting skills with salesforce deployment failures.
  • Must have knowledge in Jenkins, GIT repositories.
  • Salesforce ANT Migration Tool and Metadata API
  • Must have knowledge in o Salesforce Change sets
  • Knowledge on Core Java & ANT is added advantage.
  • Good to have knowledge in o AutoRABIT & Salesforce DX.
  • Strong understanding of IT Service Management - Change/Release Management.
  • Hands on experience in any scripting knowledge.
  • Should have excellent communication skills (to be part of support calls)


Support Hours
: 6:30 AM to 3:30 PM or 1:30 PM to 10:30 PM
Shift times are subjected to change based on Manger requirement & Daylight savings and org policies/procedure.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.


Back to top