Student Loan Collector 3 --**$1000 Sign On Bonus**

Job Description

In Payments, Virtual Solutions and Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The PVSI team includes Consumer Credit Card, Retail Services, Consumer Deposits, Treasury Management, Merchant Services, Wells Fargo Virtual Channels, and Innovation including the professional services teams that partner with these businesses and other key partners.

Join the #2 Private student lender (Source: College Board)

Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.

Our Education Financial Services team has exciting opportunities for Student Loan Collector 3 representatives!

These positions have a generous monthly incentive opportunity based on performance!

Job responsibilities for a seasoned Collector 3 include:

  • Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls which are non-routine and require deviation from standard screens, scripts, and procedures.
  • Negotiates workouts and repayment plans.
  • Handles most complex collection inquiries and issues.
  • Makes decisions about acceptance/return of partial payments.
  • May assist with compiling statistical reports and other special projects.

Expected Start Date: September 11, 2017

The working schedules for these position are Monday-Friday, 7:00am-3:30pm or 8:30am-5:00pm with 2 nights a week from 12:30-9:00pm (1 night can be 10:30am-7pm or 11:30am-8pm depending on availability) and 1 Saturday a month (8am-430p).

Training will be for the first 5 weeks with the schedule of Monday – Friday, 8am – 4:30pm. You will learn about regulations governing collection practices and become knowledgeable on the company's computer systems, products, services, policies and procedures and how to apply this knowledge when communicating with delinquent customers. Attendance is extremely important.

Progressive Career Path: Collector 3, Collection Specialist, Team Lead, Supervisor, and Manager! Collectors have also moved on to risk, quality assurance, implementation, loan administration, etc.

  • *Monthly incentive-Earn additional compensation through our monthly incentive program!
  • *401k-6% company match after 1 years of service!
  • *PTO- New Team Members 18 days paid time off PLUS 8 paid Holidays!
  • *SHARE Team Member Referral Program-Refer an external candidate that turns in to a full-time Team Member (30 or more hours) and receive a $1000 referral bonus!!
  • *Tuition Reimbursement Opportunity!
  • *Medical, Dental, and Vision!
  • *Free Parking, Cell Phone Discounts!


Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. If your contact information has changed, please update prior to applying to this position.

Required Qualifications

  • 3+ years of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment

Desired Qualifications

  • Basic Microsoft Office skills
  • Good verbal, written, and interpersonal communication skills
  • 3+ years of collections experience
  • Experience resolving and working through escalated and complex customer issues
  • Ability to work in a fast paced deadline driven environment
  • Solid problem solving skills
  • Strong organizational, multi-tasking, and prioritizing skills

Job Expectations

  • Ability to work nights, weekends, and/or holidays as needed or scheduled


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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