Sr. Business Management Consultant - Issues Management Program

Job Description

The Corporate Credit & Market Risk group is responsible for independently overseeing the management of credit risk exposures (including monitoring and reporting on aggregate credit exposures across groups, legal entities, geographies, and jurisdictions) and the quality of credit risk management practices across the company. This oversight extends to all phases of a loan's life cycle, including origination, underwriting, risk analysis, approval, documentation, boarding, monitoring, loss recognition, modification, and collection activities. Corporate Credit & Market Risk is responsible for delegating and/or removing credit and investment approval authorities to the lines of business.

More specifically, Corporate Credit & Market Risk develops, maintains and ensures adherence to enterprise-wide credit risk frameworks, policies, and procedures that are aligned with Board-approved risk appetite.

The Enterprise Counterparty Risk Management (ECRM) organization within Corporate Credit & Market Risk is responsible for ensuring an appropriate Risk Management framework exists for products offered by the primary trading and lending desks, with particular emphasis on Counterparty Credit Risk. A Risk Management framework includes the identification, measurement, approval, pricing, aggregation and reporting of counterparty credit risk.

The Business Management Team is focused on delivering strategic and tactical support to both the Head of ECRM as well as ECRM senior leaders through complex functional projects, presentations, issue management, reporting, and overall team member engagement.

ECRM Business Management Team is seeking a results-driven individual with the desire to make a meaningfully impact across the organization by significantly contributing to the achievement of the group's strategic goals and objectives around Issues Management and Remediation. Ideal candidate has previous Issues Management, Capital Markets/Institutional Traded Products, and Counterparty Risk experience preferred, but strong experience managing multiple priorities, understanding impact from governing teams and policies, and sense of urgency will also help candidacy. Your value added capabilities to challenge others to think/act more critically and strategically will organically drive successful outcomes.

The individual selected for the position will drive coordination & execution of the ECRM Issues Management Program and serve as the primary contact internally as well as the main liaison to our business partner groups. In this role, this individual will be responsible for rolling out the framework that is structured to provide the playbook for all ECRM team members. The individual must possess excellent communication skills, be able to influence partners across business lines and functional areas, and have experience providing exceptional presentations during regular updates to executive management and other stakeholders. This role will be highly visible, demanding, rewarding and provide an individual the opportunity to dramatically improve process gaps and establish business as usual routines.

A key success factor for this role is the ability to distill and present complex concepts primarily in Corporate Policies, Frameworks, and Procedures that impact ECRM in a simplified manner which include the development and delivery of presentations, status reports, within management-level meetings, etc.

Specific responsibilities for this role include:

  • Provide core leadership around the Issues Management program and the ability to adapt to any organization or policy changes that impact the program
  • Identify and leverage process efficiencies and consistency across ECRM
  • Centrally coordinate and track any efforts associated with ECRM as an issue owning business unit as well as Second Line of Defense group
  • Work with Issue Owners, Corrective Owners, and/or Project Managers when applicable
  • Ensure all documentation is error-free and ready for forwarding to senior management, auditors, and/or regulators
  • Escalate/resolve issues, dependencies, etc. that might impact deadlines to keep senior management continuously aware

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk areas, including credit risk, operational risk, market risk, reputation risk, and compliance risk. Corporate Risk strives to ensure that all Wells Fargo corporate functions and lines of business soundly manage risk, comply with applicable laws and regulations, and offer products and services that meet the needs of our customers. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,600 locations, 13,000 ATMs, the internet ( and mobile banking, and has offices in 36 countries and territories to support customers who conduct business in the global economy. With approximately 268,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 27 on Fortune's 2016 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially.

Required Qualifications

  • 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning

Desired Qualifications

  • Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills
  • Ability to articulate complex concepts in a clear manner
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
  • Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Excellent verbal, written, and interpersonal communication skills
  • Experience mapping business processes
  • Process design or improvement experience
  • Ability to identify inefficiencies, opportunities to streamline business processes, and implement change
  • Program management experience
  • Ability to take on a high level of responsibility, initiative, and accountability
  • Strong analytical skills with high attention to detail and accuracy
  • Outstanding problem solving and decision making skills
  • Ability to manage complex initiatives

Other Desired Qualifications

  • 4+ years of Capital Markets and/or Counterparty Risk experience
  • Experiences working within stakeholders as part of CCAR or Basel reporting


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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