Service Manager 2

Job Description

At Wells Fargo, our vision is to satisfy our customers’ financial needs and help them succeed financially. As a manager, you will help us deliver on our vision and build lifelong relationships with our customers. You will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. In your role as a manager, you will also demonstrate leadership by building and sustaining an inclusive culture that values diversity, and helping your team understand and be inspired by their connections to the Vision & Values of Wells Fargo. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.”

Manages the teller services function to ensure prompt and efficient transaction processing, customer needs are met, and introduction of products and services to meet the needs of customers. This job’s primary (greater than 50 percent of time) duty is the management and direction of work for a minimum of two FTE’s. Establishes performance objectives. Creates, trains and coaches a successful team. Responsible for effective staff salary administration and rewards. Is responsible for scheduling staff efficiently to maximize resources and achieve performance objectives. Ensure compliance with audit and operational regulations and guidelines. This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member.

This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.

Required Qualifications

  • 2+ years of experience assessing and meeting the needs of customers and/or solving customer problems
  • 1+ year of retail experience independently following policies and procedures
  • 1+ year of banking or retail operations experience
  • 1+ year of leadership experience including coaching, training or mentoring

Desired Qualifications

  • 6+ months of teller experience
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to work in a fast-paced action oriented environment
  • Basic Microsoft Office skills
  • Effective organizational, multi-tasking, and prioritizing skills
  • Experience developing and cultivating professional relationships
  • Experience directing work and monitoring performance of others
  • Experience interacting positively with unsatisfied customers
  • Experience meeting or exceeding performance and operational objectives
  • Experience offering products and services
  • Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Solid problem solving skills necessary to analyze situations that require thoughtful solutions

Job Expectations

  • Ability to work weekends and holidays as needed or scheduled
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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