Securities Ops Service Spec 4

Job Description

You've got the passion. You've got the skills. Now you just need the right opportunity. At Wells Fargo, you'll have the chance to join a team of intelligent and talented people who share the same values. Our diverse lines of business offer a world of opportunity to expand your capabilities and advance your career. We invest in our people and provide a supportive environment in which to learn and grow.

Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 locations, more than 12,500 ATMs, online (, and mobile devices. Wells Fargo has more than 265,000 team members in 36 countries across our approximately 90 businesses. Wells Fargo & Company was ranked No. 30 on Fortune's 2015 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Wealth and Investment Management (WIM) is one of the company's four main divisions. WIM businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, insurance and both individual and institutional retirement.

  • Retirement: Wells Fargo Retirement is a top retirement provider to institutional customers across the U.S. Wells Fargo ranks second in annuity distribution, sixth in IRA assets and eighth in retirement recordkeeping. The company also administers custody assets, provides investments and executive benefits to institutional clients and delivers reinsurance services to global insurance companies.

Reviews, analyzes, and processes various types of voluntary corporate actions. Receives, interprets, validates, monitors, and scrubs data off voluntary corporate action announcements from various data sources and processes all aspects of a voluntary corporate action. Notifies and follows up with Investment Officers via email and/or phone to ensure that a notification has been received, answers questions, and ensures that a response is given. Acts as a liaison between business lines and information agents, DTCC, or any other companies involved in a corporate action. Performs quality control checks by ensuring that all aspects of an action are processed in accordance with SLAs (Service Level Agreements) to mitigate risk and create efficiencies.

Additional opportunities include involvement with department initiatives that require analytical thinking and technical knowledge. This includes participation in projects within the department including the integration of Charles River Development (CRD) to Trust 3000 and Next Paradigm/SWP. This will include writing up documentation and procedures, reviewing business processes, testing, etc.

The ideal candidate must possess exceptional communication and customer service skills, as well as excellent organization and time management skills. The ability to prioritize, multi-task, and work under pressure in a deadline driven environment with extreme accuracy are essential to be successful in this role. The candidate must be able to work under minimal to moderate supervision.

Required Qualifications

  • 4+ years of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center

Desired Qualifications

  • Strong attention to detail and accuracy skills
  • Intermediate Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Excellent verbal, written, and interpersonal communication skills
  • Effective organizational, multi tasking, and prioritizing skills
  • Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
  • Solid problem solving skills
  • Ability to work effectively in a team environment
  • Trust operations experience

Other Desired Qualifications

  • Intermediate level of trading and settlements knowledge
  • Ability to be flexible (to the ever-changing processing guidelines, offer conditions, and role responsibilities)
  • Ability to take charge of any situation, make rapid decisions and escalate an issue to management
  • General working knowledge of corporate actions
  • General working knowledge of DTC and SEI


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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