Retail Support Consultant

Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)

Our Mortgage team supports the nation's leading originator and servicer of residential mortgages.

The Retail Support Consultant in Home Lending Fulfillment is responsible for working with the Fulfillment Site Leader along with corresponding management staff in the development and implementation and consistent execution of sales or fulfillment strategy and sales or fulfillment support functions, including compliance. Provide high level leadership support around key retail initiatives (Our People, A Simple Path, Organizational Alignment and Go-To-Market). Provide high level support to sales or fulfillment initiatives. Conduct root cause analysis on all compliance and business metrics to determine areas of strength or opportunity. Develop strategy and action plan to establish effective processes to ensure Region or Fulfillment Site meets company (or other governing entity) established performance metrics and policy expectations. Primary support resource for the Region or Fulfillment site and liaison/partner with key groups such as Learning & Development, RECOR, Business Excellence, NUPRM, and Finance. Collaborate with cross-Wells Fargo program leaders/partners to influence Region's or Fulfillment Site's ability to meet all corporate performance metrics at or above minimum standard. Partnering with key leaders in the preparation of regional or Fulfillment forecasting and budgeting. Manages the communication of and adherence to policies, compiles and reviews audit report and reports findings, develops plans to address audit deficiencies, and develops regional practices, reporting mechanisms and trend analysis to identify business needs/opportunities. Creates communications to establish business practices and holds various levels of leadership accountable for meeting standards. Provide leadership and direction to Administrative Assistants to ensure audits are conducted on various business initiatives to ensure goals are being met and that key activities are being managed. Partners with Sales Regional Manager or Fulfillment Site Leader in the development and oversight of team member onboarding, leadership training (e.g., leadership lab) events, team member development, training and corrective action (ART, MPS, etc.), and overall team member engagement (Q12). Provide high level analytical/management support with planning and delivering weekly management calls and all face to face meetings.

Required Qualifications

  • 5+ years sales or leadership experience including
  • 3+ years of home lending sales or home lending operations experience
  • 5+ years as a business analyst or project manager in home lending

Desired Qualifications

  • 2+ years of mortgage industry experience
  • Basic Microsoft Office skills

Other Desired Qualifications

  • Expert knowledge and understanding of home lending regulations, risks, compliance, and controls
  • Demonstrated strong knowledge of mortgage processing, underwriting and/or closing
  • Ability to build strong working relationships across a matrixed organization
  • Ability to effectively partner and influence at the senior leader level
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to analyze information, interpret results, identify trends and recommend solutions
  • Strong analytical skills with an ability to identify operational process inefficiencies
  • Experience developing and executing communication strategies by collaborating with large, matrixed teams
  • Ability to drive change toward continued improvement and excellence
  • Experience driving and leading organizational change in a dynamic environment
  • Strong analytical skills with an ability to identify operational process inefficiencies
  • Experience with project and/or program management

Job Expectations

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Street Address

  • MN-Minneapolis: 2801 4th Ave S - Minneapolis, MN
  • TX-Irving: 250 E John Carpenter Freeway - Irving, TX


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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