PC/LAN Analyst 1
ABOUT WELLS FARGO
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories
About EGS (Wells Fargo India Solutions)
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA, in Technology, Operations, Knowledge Services, Risk Services and duly supported by Shared Services across India and Philippines. EGS business is spread across Chennai, Bangalore and Hyderabad in India and Manila in Philippines.
Provides Technical support associated with operating systems (Windows 7 & Windows 10) and applications. Be part of internal projects in terms of execution, interacting with stakeholders and up until completion and handover. Assures quality and compliance requirements are met as per the required standards defined by Wells Fargo India Solutions.
Following established guidelines, responds to telephone and e-mail inquiries concerning support, processing or request procedures and systems status.
Receives and documents project orders, passes information to teammates, and uploads information in to Enterprise Configuration Services website.
Images Virtual Machines and install Software , passes critical information to project team to enable data and user information transfers
Escalates issues to other departments and management when solution is unclear. Reports problems with procedures
Documents procedures and updates to policies and procedures
Must be able to handle a fast paced environment dealing with multiple activities and timelines.
Quickly adapt to the business objective of the organization and adhere to the policies and procedures
Willingness to share information with team and other support partners
Should have exposure working with team distributed among various geographical locations and cultural background.
Effective Team player.
Starts fresh with each interaction without carrying forward emotional reactions from one situation to the next.
3 years of Technical support or directly related experience working in a similar environment
Demonstrated experience with VMWare and/or Xen Desktop
Demonstrated ability to analyze process and procedural issues, problem solving, and escalate issues.
Demonstrated ability to multi-task, excellent time management and organizational skills.
Experience with Imaging tools and Virtual Desktop Infrastructure.
Experience with WANDA and PAC 2000.
Minimum 1.5 years of Work experience in Imaging & Software Installs (numerous)
Experience with Ghost or similar imaging software
Meet Some of Wells Fargo's Employees
Lauren audits Wells Fargo’s financial reports to assess accuracy and risk. She reviews processes in place, analyzes management controls, and communicates calculations and findings with business partners.
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