PC/LAN Analyst 1

Market Job Description

  • Provide ITAM support for network infrastructure and internal desktop systems (software and hardware).
  • Exhibit integrity and professionalism in customer service
  • Initiate review of inventory requirement and procurement of IT hardware/peripherals/devices. Tracking/monitoring and acceptance of IT assets delivery.
  • Maintain inventory listing of IT assets. Collaborate with onshore and offshore technical teams
  • Ensure compliance with enterprise wide IT/physical security and management guidelines ; working with the appropriate systems to monitor and track inventory
  • Comply and participate with assets audit procedures
  • Perform daily routine with minimal supervision

Market Skills and Certifications

  • Strong customer centric service skills
  • Good communication skills
  • Team Player and Flexible
  • Management of IT asset
  • Proven working experience in an environment driven by strong risk, security and compliance processes
  • Experienced working with a managed desktop platform and LAN
  • Experience in IT hardware deployment and hardware inventory procedures
  • Working knowledge of virtualized computing platforms and thin client hardware
  • Working knowledge of End User Support and management
  • Familiar with call center technology including voice and data integration
  • Familiar with LAN processes to onboard new business and operations
  • Familiar with local country IT policy or procedures
  • Familiar with BCP concept and resumption LAN support
  • Familiar with Microsoft Office applications
  • Familiar with IT Asset Management Lifecycle
  • Familiar with ITIL concept

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Steve is more than a typical senior finance executive. He’s the catalyst for transformative change at Wells Fargo, accelerating the delivery of customer-friendly products to new heights.

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