Ops Legal Specialist 1

Job Description

Consumer Lending is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.

The Ops Legal Specialist position entails performing a variety of operational tasks for moderately complex to complex process or functions.

Responsible for recovery legal work processes. Functions may include completion of suit packages, follow-up on suit progress, account documentation, and connecting with attorneys.

Reads, interprets, researches and processes legal documents on behalf of Wells Fargo.

Determines proper course of action and coordinates correspondence. Responds to inquiries from external customers, internal team members, government agencies and outside attorneys regarding Deceased Accounts.

Location: Beaverton, Oregon

Schedule: Monday-Friday 7:00am - 4:00pm (OFF: SAT and SUN)

Required Qualifications

  • 3+ years of operations experience, legal processing experience, or a combination of both

Desired Qualifications

  • Ability to perform general operation processing work
  • Basic knowledge and understanding of legal terms and processes
  • Basic Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact with all levels of an organization
  • Strong attention to detail and accuracy skills
  • Knowledge and understanding of Hogan
  • Knowledge and understanding of FDR (First Data Resources)
  • Exposure to Wells Fargo eCaR (Enterprise Collections and Recovery) system

Other Desired Qualifications

  • Exceptionally detailed oriented
  • Friendly and empathetic phone voice
  • Excellent telephone skills
  • Ability to multitask

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

OR-Beaverton: Min: $28,500 Mid: $39,000


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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