Operations Processor 3 - Elder Financial Abuse Reporting

Job Description

Duties/Responsibilities:

Our foundation for success can be summarized in three beliefs:

Our product is service.

Our value added is financial advice and guidance.

Our competitive advantage is our people. It all begins with outstanding talent.

In Payments, Virtual Solutions and Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The PVSI team includes Consumer Credit Card, Retail Services, Consumer Deposits, Treasury Management, Merchant Services, Wells Fargo Virtual Channels, and Innovation including the professional services teams that partner with these businesses and other key partners.

Within the Operations team our Operations Services and Delivery team supports and provides processing activities for customer transactions, fulfillment, account maintenance and reconcilement and research for internal and external customers. Our environment is energetic and innovative; we are committed to providing superior service, and we work to achieve Wells Fargo's business goals.

Performs a variety of operational tasks within our Elder Financial Abuse Reporting department. Takes accountability for entire process from receipt of work to resolution and closure. Uses multiple online systems. Duties may include: receiving and reviewing incoming work, contacting appropriate resources as needed, verifying accuracy; preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures. Exercises critical thinking and judgment within guidelines. Considered a subject matter expert on operational issues related to process or function. Collaborate on complex issues or cases, providing training as needed. Interact with Wells Fargo Law Department, employees, and third party government agencies over the phone and in writing. Participate in developing and updating job aids and procedures.

Overtime may be required

Please note the posting duration may be shortened based on job seeker volume

Required Qualifications

  • 3+ years of operations experience

Desired Qualifications

  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to independently provide summary and recommendations on operational data
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

0045781 PYMTVIRSOLSINN/PVSI WH


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