Operations Processor 3

Market Job Description Performs a variety of operational tasks for the most complex processes or functions. Takes accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas and customers. Uses multiple online systems. Duties may include: receiving and reviewing incoming work, contacting appropriate resources as needed; entering transactions into CRT/PC, verifying accuracy; balancing general ledger accounts; resolving complex customer issues using multiple resources and records; preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures. Exercises some judgment within guidelines. Considered a subject matter expert on operational issues related to process or function. Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed.


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