Operations Manager 4

    • Manila, Philippines

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description
About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .

About the role

The Operations Manager 4 manages a medium to large operation with multiple units and/or multiple sites, taking a leadership role in the group, area or function.

Responsibilities

  • Typically manages subordinate managers or professional teams.
  • Has accountability for units' financial and operational performance.
  • Develops and implements shorter-term strategies with low-to-moderate financial risk and that could impact functions or activities outside the group.
  • May provide input to the development and implementation of longer-term strategies specific to own units.


Market Skills and Certifications
Minimum requirements
  • Bachelor's degree
  • 15+ years of relevant work experience
  • 5 + years of management and/or coaching experience
  • Strong background in the mortgage industry (at a minimum, financial industry)
  • Preferably with 5+ years of experience in mortgage/home lending
  • Proficient in Microsoft Office Applications - Sound knowledge of MS Excel, MS Word; Microsoft Access; PowerPoint
  • Proven track record to managing a group or a Line of Business that meets or exceed quality goals
  • Excellent communication skills both verbal and written
  • Good team management skills, problem solving skills, time management skills, strong negotiation, communication & presentation skills


Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.


We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Wells Fargo is a diversified community-based financial services company with a vision to satisfy customer’s financial needs and help them succeed financially.

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