MS Sales Specialist 1
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.
Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Payments, Virtual Solutions and Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The PVSI team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, Treasury Management, Merchant Services, Wells Fargo Virtual Channels, and Innovation including the professional services teams that partner with these businesses and other key partners.
Our centralized telesales professionals are responsible for inbound/outbound calls selling merchant services products and services. Responsibilities include
providing a suite of electronic payment processing solutions to business clients including Point of Sale (POS)systems for Terminals, Ecommerce and Mobile Solutions. Educates business customers on processing compliance and security solutions to securely accept electronic payments. Role focuses on prospective customers using pre-established leads or leads generated through various channels. Assesses, profiles and analyzes merchant's needs, creating customized proposals and effectively managing relationships from origination through activation. May also partner with other areas of Wells Fargo Merchant Services and other WF lines of business. Responsible for telephone support to customers and prospects contacting Merchant Services Call Center. Addresses client needs by following established protocols to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry. May assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries. Supports all inbound calls from customers and prospects.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements..
- 6+ months of customer service experience, telemarketing experience, or a combination of both
- Experience identifying customer needs and advanced problem solving
- Excellent verbal and written communication skills
- Basic knowledge and understanding of financial products and services
- Experience with sales lead management CRM systems (Sales Force/MS Dynamics)
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Basic Microsoft Office skills
- 1+ year of sales experience
- Ability to address and resolve complex customer issues
- Ability to effectively listen and elicit information
- Ability to troubleshoot common computer problems
- Basic Microsoft Excel skills
- Excellent verbal, written, and interpersonal communication skills
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
0059423 PYMTVIRSOLSINN/PVSI WH
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Lauren audits Wells Fargo’s financial reports to assess accuracy and risk. She reviews processes in place, analyzes management controls, and communicates calculations and findings with business partners.
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