Mortgage Consultant Telesales WFA Conforming - SAFE

Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)Our Mortgage Origination team builds strong relationships with consumers and referral partners to help our customers reach their personal and financial goals through homeownership.

A Mortgage Consultant is responsible for generating mortgage business through inbound and outbound lead generation while working in our professional Centralized Sales Center.

Leads and marketing material are provided and self-sourcing of business is not required.

Our Mortgage Consultants thrive on customer interaction and never miss an opportunity to enhance and deepen the customer’s relationship.

They are skilled communicators, are organized, have strong integrity, are highly motivated, and strive to reach and meet goals.

Responsibilities include:

  • Completing loan applications
  • Pricing loans
  • Locking loan rates and communicating to borrowers during loan process in accordance with WFC policies and procedures.
  • Additional responsibilities may include sourcing business from affiliated business partners.

This base plus commission role provides a great opportunity to build relationships, showcase and enhance sales skills, assist clients to reach personal financial goals through homeownership, and partner to help build our business.

Bi-lingual is a plus but not required

This position is with the WFA Conforming - Midwest/Mid America and Eastern regions Team

This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Required Qualifications

1+ year of sales experience

Desired Qualifications

  • Intermediate Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of mortgage origination process
  • 1+ year of mortgage banking experience
  • Knowledge and understanding of desktop, PCs, laptops and telecommunications technology
  • Ability to effectively listen and elicit information
  • Ability to resolve and work through escalated and complex customer issues
  • Knowledge and understanding of financial products and services
  • Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
  • Strong relationship management skills
  • Outstanding problem solving and decision making skills
  • Excellent verbal, written, and interpersonal communication skills

Job Expectations

This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.

Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

  • Ability to lift 20+ pounds
  • Reliable transportation
  • Ability to work weekends and holidays as needed or scheduled

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Street Address
MN-Minneapolis: 2801 4th Ave S - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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