Loan Servicing Specialist 3

Job Description

Consumer Lending is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.

Functions include:

  • reviewing loan disbursement requests
  • processing disbursements
  • maintaining loan and disbursement files
  • responding to routine customer/banker inquiries
  • coding and renewal processing
  • preparing and submitting documents, data and records according to department procedures and government regulations
  • handling other special transactions

This Loan Servicing Specialist will support the Personal Lines & Loans - Account Research and Maintenance team. This specialist will have a wide variety of responsibilities, including but not limited to - Resolving internal and external requests, performing a variety of maintenance including closures, payment reversals, fee waivers, loan adjustments, recalculations, and rate changes. Resolve complex issues using multiple systems for research and engaging business partners throughout the organization.

WORK SCHEDULE(S): Hiring for the following shifts, MUST have flexibility to work any of the following shifts:

  • Monday through Friday, 7am - 330pm or 7am - 4pm
  • Monday through Friday, 730am - 430pm or 8am - 430pm, 830-500pm
  • Flexibility to work overtime as needed.

Required Qualifications

  • 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment

Desired Qualifications

  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact with all levels of an organization
  • 1+ year of loan administration experience
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to provide strong customer service and develop customer relationships
  • Basic Microsoft Office (Word, Excel, and Outlook) skills

Other Desired Qualifications

  • Demonstrated experience with SHAW, Hogan, FDR, E-Car
  • Basic accounting knowledge (i.e. debit vs. credit)

Job Expectations

  • Ability to work additional hours as needed

Street Address

NM-Albuquerque: 7412 Jefferson Ne - Albuquerque, NM


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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