Loan Adjustor 1

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet ( and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about EGS at our International Careers website.

About the Role

Loan Adjustors are assigned to aide customers with delinquent accounts to make their account current by providing guidance on payment options and arrangements.


  • Responsible for reviewing and adjusting collection portfolios which require special handling or analysis to reduce delinquent/problem loans within framework of company or investor guidelines
  • Spreading financial statements
  • Analyzing credit/account information
  • Monitoring adherence to terms of agreement; corresponding with customers;
  • Skip tracing; handling workout and restructuring of problem loans; restructuring payment plans
  • Recovering charged-off loans
  • May assist in filing legal actions and following up on liquidation of secured property and payment adjustments
  • Analyze account equity to determine foreclosure status
  • May conduct research and determine resolution for title/collateral perfection issues
  • May include title claim filing to recover losses

Market Skills and Certifications
  • At least 2 years of tertiary education
  • At least 2 years of working experience as collections specialist for charged-off loans (or other financial campaigns)
  • Excellent verbal and written communication skills
  • Proven ability to utilize negotiation skills, overcome objections, exude confidence in handling disputes, and work in a fast-paced environment
  • Amenable to work on the night shift
  • Willing to work in McKinley Hill, Taguig

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