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Wells Fargo

Lead Communications Consultant - Merchant Services Product Communications

San Francisco, CA

About this role:

Wells Fargo is seeking a highly-skilled Lead Communications Consultant to develop and implement customer-facing servicing communications for the Merchant Services organization. Reporting to the Merchant Services Product Communications leader, this individual contributor will lead the end-to-end process of drafting and laying out communications to gaining approvals and overseeing implementation. Learn more about our career areas and business divisions at wellsfargojobs.com .

The ideal candidate will have experience translating complex information into customer-friendly business-to-business communications, as well as managing email and direct mail production.

In this role, you will:

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  • Develop project-specific communications and channel delivery approaches in collaboration with project sponsors from across Merchant Services
  • Manage multiple, widely varying communications projects simultaneously, including high-profile initiatives driven by contractual agreements or regulations
  • Directly author customer-facing communications content ensuring all digital communications are accessible for those with disabilities
  • Oversee production of email and direct mail communications, including management of data/mail files, personalization, and variable content, as well as proofing of art files, and live laser audits
  • Develop and implement communications strategies to promote and protect Wells Fargo's reputation
  • Partner with other Communications teams to ensure alignment of communications strategies and messaging
Required Qualifications, US:
  • 5+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Expertise in directly authoring customer-facing communications on complex topics
  • Experience collaborating with functional, technical, and/or specialist partners to understand communication specification and presentment needs as it relates to and influences your copy development in a specific channel or asset type (e.g. understands word counts, layouts, fonts and sizes, etc.) and proactively anticipates other relevant copy requirements in a finished communication you contribute to or collaborate on
  • Experience simplifying the complex
  • Ability to oversee end-to-end email and direct mail production, including list/data and mail file management, proofing and Quality Assurance, and backend reporting
  • Working knowledge of Web Content Accessibility Guidelines (WCAG) levels A and AA.
  • Outstanding written communication skills, coupled with a love of correct grammar
  • Ability to meet stringent deadlines, with high attention to detail and accuracy
  • Results-oriented focus - a resourceful and industrious self-starter
  • Comfort and adaptability in a fast-paced, dynamic, matrixed environment
  • Facility in building productive business relationships and influencing peers, partners, and senior leaders to gain buy-in
  • Experience influencing and building on customer service communications standards and style guides and becoming the keeper of service communications approaches
  • Experience and/or interest in working in Kanban teams
  • Experience in B2B communications
  • Familiarity with the payments industry
Job Expectations:
  • This position offers a hybrid work schedule
  • Ability to travel up to 10%
  • This position does not offer Visa sponsorship.
Posting Locations:
  • 800 S Jordan Creek Parkway, West Des Moines, IA 50266
  • 1150 W Washington Street, Tempe, AZ 85281
  • 550 S Tryon Street, Charlotte, NC 28202
  • 250 E John Carpenter Freeway, Irving, TX 75062
  • 1100 Abernathy Road NE, Atlanta, GA 30328
  • 150 E 42nd Street, New York, NY 10017
  • 2200 Concord Pike, Wilmington, DE 19803
  • 1655 Grant Street, Concord, CA 94520
  • 333 Market Street, San Francisco, CA 94103
Required locations listed above. Relocation assistance is not available for this position.

Select locations are considered for current Well Fargo employees:
  • Concord, California
  • San Francisco, California
  • Wilmington, Delaware
  • New York, New York
Pay Range:
  • Concord, California: $100,800 - $179,200 Annually
  • San Francisco, California: $100,800 - $179,200 Annually
  • New York, New York: $100,800 - $179,200 Annually
Salary range is determined by location of the job. Job posting may come down early due to volume of applicants.

Pay Range
$84,000.00 - $149,400.00 Annual
Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.
  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Client-provided location(s): San Francisco, CA, USA
Job ID: WellsFargo-R-278085-6
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA
    • HSA
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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