Financial Crimes Spec 3
Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Payments, Virtual Solutions & Innovation (PVSI), we’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what’s needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The PVSI team includes Consumer Credit Solutions, Deposit Products Group, Innovation, Operations, Treasury Management and Wells Fargo Virtual Channels including the professional services teams that partner with these businesses and other key partners.
Within the Operations team our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.
Customer Fraud Detection is seeking an experienced team member for a Financial Crimes Specialist 3 position. Position entails evaluating out sorted checks for authenticity using identifying high risk characteristics to determine if check is suspect forgery or counterfeit. This is accomplished by reference to bank systems/documents, such as; customer signature database, Hogan customer information. Process items accurately and timely to ensure proper disposition and to meet daily deadlines. Use a variety of on-line systems to perform daily duties. Successful candidates will be working in a fast paced production/centralized customer support environment.
You will be expected to respond to our inbound customer inquiries, and initiate outbound customer calls while meeting or exceeding productivity & quality standards. Excellent communication skills are required. May create and maintain fraudulent activity logs/records/databases, reconcile and summarize fraud losses, interpret data, identify trends and produce reports for management. Reviews more complex/unique situations with senior department staff. Perform quality control checks of Financial Crimes Specialist work and provide feed-back and coaching. May act as an escalation point for lower level fraud specialists to resolve issues and provide training. May revise and implement procedures and training materials to maximize efficiency and customer service and to assure compliance with governmental regulations. May participate in projects.
There are 2 openings for 10:00am until 6:30pm or as business needs dictate
There is 1 opening for 12:00pm until 8:30pm or as business needs dictate
- 2+ years of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice
- 1+ year of leadership experience
- 1+ year of fraud prevention experience
- Advanced Microsoft Office (Word, Excel, and Outlook) skills
- Knowledge and understanding of internet or intranet-based business systems
- Strong customer relationship management skills
- Good analytical skills with high attention to detail and accuracy
- Ability to assess issues, make quick decisions, implement solutions, and influence change
- Excellent verbal, written, and interpersonal communication skills
- Ability to achieve high production and quality standards
- Knowledge and understanding of financial services: checking or check/debit card services
- Hogan experience
- Knowledge and understanding of the OIB (Operations Image Browser) system
- Knowledge and understanding of the DIPR system
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
0054383 PYMTVIRSOLSINN/PVSI WH
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