Financial Crimes Spec 2

Job Description

  • ***All shifts include 15% shift differential for hours after 4:00 PM.****

Shift availability:

Sunday – Wednesday: 12PM – 11PM (2 openings) 10AM -9 PM (1 opening)

Sunday – Thursday 11AM – 8PM (2 openings)

Wednesday – Saturday: 12PM – 11PM (2 openings) 10AM – 9PM (1 opening)

Tuesday – Saturday: 11AM – 8 PM (2 openings)

Consumer Lending is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision – and design every product and service – with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people – those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

The Consumer Financial Solutions (CFS) team focuses on the growth and management of Wells Fargo’s consumer credit card portfolio, including general purpose and co-brand cards. In addition, our team delivers industry-leading rewards, offers and benefits that recognize and celebrate our customers’ relationship with Wells Fargo and keep us focused on earning and re-earning more of their business. We also continue to explore innovative new solutions for helping consumers accomplish their financial goals. All of this is enabled by our strong teams in loan operations, project and systems delivery, customer excellence, strategy, analytics and our partners in risk, marketing and finance.

  • Reviews, verifies, and/or identifies customer transactions to detect/ prevent financial crimes activities, policy violations, and suspicious situations in order to mitigate and/or recover losses
  • Places outbound calls to the customers to confirm if activity is fraud
  • Monitors moderate to complex account activity which requires research that may involve multiple transaction channels
  • Uses a variety of sources for information, including online systems and tools/models
  • May perform general account handling functions such as close account determination, holds, restraints, etc.
  • Documents research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO), and Suspected Financial Abuse
  • May contact customers and/or vendors to validate transactions
  • Prepares required documentation including Suspicious Activity Reports
  • May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability
  • ***All shifts include 15% shift differential for hours after 4:00 PM.****

Shift availability:

Sunday – Wednesday: 12PM – 11PM (2 openings) 10AM -9 PM (1 opening)

Sunday – Thursday 11AM – 8PM (2 openings)

Wednesday – Saturday: 12PM – 11PM (2 openings) 10AM – 9PM (1 opening)

Tuesday – Saturday: 11AM – 8 PM (2 openings)

Required Qualifications

  • 1+ year of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice; or an AA/AS degree or higher in applied sciences, mathematics, statistics, economics, finance or criminal justice

Desired Qualifications

  • A BS/BA degree or higher
  • 1+ year of customer service experience
  • 1+ year of call center experience
  • Credit card fraud claims or prevention experience
  • 1+ year of fraud prevention experience
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
  • Ability to research and correspond with customers, responding to their questions and concerns with detailed information
  • Ability to research, analyze, and determine a course of action for financial transactions
  • Customer service focus with the ability to balance needs of clients, shareholders, and team members
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of card industry fraud detection or chargebacks
  • Bilingual speaking proficiency in Spanish/English
  • Ability to work effectively, as well as independently, in a team environment

Other Desired Qualifications

Hours are TBD and flexible, but may include one weekend shift. Class starts 3/20.

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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