Financial Crimes Spec 2

Job Description

Wells Fargo’s Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision – and design every product and service – with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people – those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The CLG team includes Home Lending, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses and other key partners.

As a Financial Crimes Specialist 2, you will work in a blended role to service both inbound calls and conduct outbound fraud case reviews. Inbound calls will be handled from internal and external customers to service matters related to debit and credit card fraud. Outbound fraud casework entails reviewing customer debit/credit card activity to detect potential fraudulent activity, contact customers and/or restrict accounts.

  • Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses
  • Services inbound customer and partner calls, providing general fraud and account maintenance
  • Monitors moderate to complex account activity which requires research that may involve multiple transaction channels
  • Uses a variety of sources for information, including online systems and tools
  • May perform general account handling functions such as close account determination, holds, restraints, etc.
  • Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse
  • May contact customers and/or vendors to validate transactions
  • Prepares required documentation including Suspicious Activity Reports
  • May identify control failures in bank processes, procedures, customer or team member decisions

We offer shift premium pay and language differential pay if you are bilingual Spanish/English. We offer a competitive salary and a great benefit package including tuition reimbursement! You will work in a diverse environment where each person feels valued for individual traits, skills and talents.

  • **Days of the week are flexible and will include one weekend shift. We have a variety of shifts available all of which end at either 9pm or 11pm daily.***

Required Qualifications

  • 1+ year of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice; or an AA/AS degree or higher in applied sciences, mathematics, statistics, economics, finance or criminal justice

Desired Qualifications

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability to research, analyze, and determine a course of action for financial transactions
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Ability to work effectively, as well as independently, in a team environment
  • Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications

Start date target: 2/13

  • **Days of the week are flexible and will include one weekend shift. We have a variety of shifts available all of which end at either 9pm or 11pm daily.***

Pay is DOE

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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