Field Service Representative, 12 month assignment
Market Job Description Wells Fargo Commercial Distribution Finance (CDF) is a leading provider of specialized financing and servicing programs that facilitate the manufacture, distribution and sale of consumer home products, technology products, recreational vehicles, motorsport, watercraft, manufactured homes and industrial equipment. Through customer focus, industry specialization and common goals, we partner with manufacturers to provide value to the distribution chain.
As an FSR, you will: Verify dealer compliance with CDF inventory security agreements and program letters by conducting physical collateral inspections and related audits of books and records; identify and report problems, as well as potential business opportunities. Represent the company in an assigned territory and maintain professional relationships with CDF’s customer (dealer) base.
Essential Responsibilities: Perform physical inspections of dealers’ inventories and reconcile with CDF records through effective communications with account managers/appropriate customer representatives. Assess condition of collateral; promptly and accurately report findings via daily upload to confirm CDF’s collateralized position. Collect funds on behalf of CDF for charges, curtailments, sold and unpaid units, mature items, deductibles, demonstrators, service charges, insurance charges or other miscellaneous charges. Audit/examine dealers’ records in order to ensure compliance with CDF’s repayment and/or remittance agreements. Identify and promptly report discrepancies/deviations to territory manager and/or account managers/appropriate customer representatives. Communicate adjustments or account problems related to misapplied/unapplied funds, credit balances and/or disputed payments to territory manager and, account managers/appropriate customer representatives both verbally and in writing. Plan effective routing of inspections to ensure maximum risk containment with minimal input from territory manager. Conduct repossessions and collateral reclamations based upon audits of dealers’ records. Obtain financial statements, insurance binders and other pertinent documentation from dealers as needed.
Market Skills and Certifications
- Proficient in the use of PC/Microsoft Office
- Excellent communication skills- interpersonal, oral and written
- Strong problem solving and mathematical skills
- Outstanding organizational skills
- Outstanding customer service skills
- Self-starter with high attention to detail and accuracy
- Ability to work independently with minimal supervision, as well as in a team environment
- Ability to drive for extended periods of time*
- Frequent overnight travel *
- Clean driving record
- Mileage reimbursement is provided with all work related expenses being paid by the company
- Bachelor’s degree
- 1+ years of auditing/collections experience
- Knowledge of floor planning in the financial services industry
Wells Fargo team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. As a Wells Fargo team member, you are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
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