Email Customer Service Representative 1

Job Description

At Wells Fargo, our vision is to satisfy our customers' financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.

Wells Fargo Virtual Channels (WFVC) serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.

The E-mail CSR team is responsible for responding to customer inquiries via email related to consumer, business, credit card, and online banking financial products and services.

Primary responsibilities for this role may include but are not limited to:

  • Assisting customers via email with a wide range of inquiries related to financial products and services, while following established procedures to meet compliance guidelines.
  • Utilizing multiple systems and bank wide resources to provide a first contact resolution and personalized reply to our customer
  • Maintain strong knowledge of bank policies, processes and procedures to effectively service customers while remaining compliant.

Currently hiring for training class starting on Monday, 11/13/2017. Training hours are Monday through Friday from 11:30 am to 8:00 pm for four weeks. (Must be available to attend entire paid training class)

Schedules fall within the sites hours of operation, Sunday – Thursday 9:00AM – 9:00PM, Friday – Saturday 9:00AM – 8:00 PM

Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Salaries starting at $13.50/hr. depending on experience.

Our next big investment is in you! Wells Fargo Bank offers:

  • Career Growth
  • Broad array of medical, dental, vision plans and wellness benefits
  • Vacation/Sick Time – up to 18 days paid time off your first year
  • Community Service hours
  • Matching 401 (k) up to 6% and Stock Purchase Plans
  • Discounts and savings on Wells Fargo Bank products and services
  • Tuition Reimbursement available after 6 months up to $5000
  • Commuter Benefits

Important Notes:

  • During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
  • Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications

  • 6+ months of experience interacting with customers

Desired Qualifications

  • Experience addressing and resolving complex customer issues
  • Functional knowledge and understanding of banking products and services
  • Excellent verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to work effectively in a team environment
  • 6+ months of customer service experience
  • Outstanding problem solving skills
  • Strong analytical skills with high attention to detail and accuracy
  • Experience composing formal business correspondence
  • Exposure to the Wells Fargo Virtual Channels (WFVC) Contact Center policies, processes, and procedures
  • Financial services experience
  • Experience meeting customer service or customer satisfaction goals

Job Expectations

  • Must be able to attend full duration of required training period

Street Address

UT-Salt Lake City: 5201 Amelia Earhart Dr - Salt Lake City, UT

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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