DevOps Engineering Communications Consultant/Business Analyst (Business Systems Consultant 5)

Job Description
At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers' expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers' financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.
The DevOps Engineering and Operations (DOE) communication team provides communication support that enables DOE initiatives and BAU activities to be conducted in a consistent, quality manner. The DevOps Engineering Communications Consultant will be responsible for working with the DOE team to provide effective communication and documentation to Doe internal and external stakeholders including, but not limited to, information provided on SharePoint, Confluence, direct emails, and training session. The DevOps Engineering Communications Consultant will:

  • Define communication strategy, templates, and procedures.
  • Design, write content for, and manage DOE portals (SharePoint, Confluence, etc.) for internal (team) and external (customer) audiences.
  • Develop internal and external newsletters, direct communication (emails), and policy communications.
  • Develop, or direct the development of, documentation and communications in support of key initiatives.
  • Provide oversight, templates, and guidelines for customer-facing project communications/documentation
  • Create, or direct the creation of, DOE process and procedure documentation
  • Facilitate development of training materials
  • Manage email distribution lists
  • Develop management presentation materials, including PowerPoint presentations and supporting documents.

Required Qualifications
  • 7+ years of business systems analysis experience, business systems design experience, or a combination of both
  • 3+ years of experience creating, managing and executing communication strategies
  • 3 + years of experience writing and editing internal communications and training-related materials in a corporate environment

Desired Qualifications
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact with all levels of an organization
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • 1 + years of Confluence WikiD experience
  • SharePoint experience
  • Communication exposure; preferably within Wells Fargo

Other Desired Qualifications
  • Experience with SharePoint and Confluence site design, set-up, and administration a plus
  • Experienced in enterprise-wide communication (internal customers, development teams, business partners, senior-level management)


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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