Customer Service Representative

About Wells Fargo: Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Responsibilities:

Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Duties include:

  • Processing routine to complex transactions on-line,
  • Researching and resolving routine to moderately complex problems and inquiries and
  • Referring difficult problems to more senior representatives
  • Shift work duty will be based on candidate's preferences (with attractive allowances):
    • 6am to 3pm
    • 7:30am to 4:30pm
    • 8am to 5pm
    • 12pm to 9pm
    • 3pm to 12am


Market Skills and Certifications
Requirements:

  • Experience in customer service, bills, remittance and banking preferred
  • Preferably with knowledge on SWIFT, Telex and IntelliTRACS system
  • Good in both spoken and written English and preferably with knowledge in Mandarin
  • Good investigation and problem solving skills
  • Able to work on HK public holidays; under Typhoon and Black Rainstorm situation (with competitive allowance)
  • Fresh graduate will be considered



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