Customer Service Representative 2

Job Description

At Wells Fargo, our vision is to satisfy our customers' financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.

Are you seeking a new and rewarding career? If so, read on to learn more about the Banker Connection Customer Service Representative (CSR) position. It just might be the fit you've been looking for!

At Banker Connection you'll have the chance to join a team of smart and talented people who share the same values. We offer a world of opportunity to expand your capabilities and advance your career. We invest in our people and provide an environment to learn and grow.

Banker Connection is fun, fast paced and ever changing. Our environment is challenging and structured, and involves helping our bankers resolve customer issues and offering options. We set our standards very high to ensure world class service, accuracy and performance for our customers therefore the CSRs are evaluated on a variety of metrics including Call Quality, World Class Service Delivery, Average Handle Time and Schedule Adherence.

A CSR spends 100% of his/her time on the phone answering questions to help Wells Fargo Team Members meet their customers' needs and help them succeed financially. An excellent CSR will be able to handle 80+ calls per day which may include some escalated issues while maintaining a high level of customer satisfaction.

CSRs are expected to provide first call resolution. Our best CSRs thrive on customer interaction and never miss an opportunity to enhance the bankers' experience. They always interact with each customer using a friendly and courteous tone while following strict procedures for handling various types of inquiries. Successful CSRs demonstrate self-motivation, a positive attitude, the desire and aptitude to work with multiple technology systems, the ability to work well on a team and a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed objectives and solve problems while working in a fast paced environment.

We provide our team members with continuous coaching and development which not only enhances their ability to provide exemplary service, but also enhances their career growth.

Our team members play a critical role in Wells Fargo's success; therefore, predictable and reliable attendance is an essential function of the position.

This role takes you to a new level and keeps you challenged! So, if this is what you're looking for, complete your online profile and link it to this requisition. We are hiring full time, 40 hours a week, 8 hour shifts somewhere between the hours of 8:00 am to 8:00 pm, Monday-Saturday with a standard day off during the week.

Must be available to attend a paid training course starting September 11th, 2017, Monday through Friday, for 8 to 9 weeks.

Starting salary for this position is $14.37 to $14.93 per hour depending on experience. We also offer a competitive benefits package which includes; Medical, Dental and Vision insurance, Paid Time Off, 8 Paid Holidays, and Tuition reimbursement, 401K with a company match and more!

Important Note:

Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined WF. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.

Required Qualifications

  • 1+ year of experience interacting with customers

Desired Qualifications

  • Ability to effectively listen and elicit information
  • Excellent verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to troubleshoot common computer problems
  • 1+ year of customer service experience
  • Solid problem solving skills
  • Ability to perform in a fast-paced and high pressure phone queue environment
  • Experience meeting customer service or customer satisfaction goals
  • Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues

Job Expectations

  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Must be able to attend full duration of required training period


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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